City of Cranston Department of Personnel: Career Services Counselor

Under supervision of and reports directly to the Workforce Solutions of Providence/Cranston Director of Operations, administers tests, scores tests, and interprets results in reading, math, aptitude and career assessment to assist customers in targeting career training opportunities; maintains an active employment counseling and case management function for registered clients as assigned; provides the basic and intensive services required under Federal grant funding program guidelines and refers qualified customers for training services; provides support to customers using the resources of the Providence/Cranston "One Stop" American Job Center identifies appropriate customers who would qualify for and benefit from grants awarded to an administered by the Workforce Solutions of Providence/Cranston Office; responsible for the successful achievement of program performance standards for their customer caseload; performs daily entry and update of all assigned client activity into data management systems; and related work as required.

Minimum Qualifications:

1. Bachelor’s degree preferred from an accredited college or university demonstrating relevant coursework; or related equivalent gained from actual work experience with a minimum of two (2) years in the specialty area of workforce development.

2. Ability to use all Microsoft Office programs at an efficient level

3. Considerable knowledge of the processes and procedures, data systems, eligibility requirements, screening and interviewing techniques, case management techniques and customer service requirements used in carrying out the duties of the position.

4. Working knowledge of or ability to learn data management systems (GEOSOL) or similar case management systems.

5. Knowledge of the local workforce development areas performance outcomes.

6. Thorough knowledge of program rules, regulations, and guidelines used to perform intake, assessment, and case management; ability to implement ongoing case management/employment counseling processes and procedures.

7. Thorough knowledge of in-house policies, procedures, and processes related to counseling, case management, intake and assessment.

8. Knowledge of full range of career, vocational, and educational tests and the practices and techniques of administering, scoring, and interpreting such tests.

9. Ability to communicate effectively and courteously in English/Spanish both orally and in writing.

10. Ability to understand and carry out complex written and oral instructions.

11. Must be able to perform all essential functions of the job.

12. Bilingual Required

All applications need to be filed at our website:

https://www.cranstonri.gov/departments/personnel/

Job Type: Full-time

Pay: $58,129.53 - $73,157.81 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cranston, RI 02910: Relocate before starting work (Required)

Work Location: In person