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Form of work Job Description:
Pay Range: $60hr - $67hr
Responsibilities:
Pay Range: $60hr - $67hr
Responsibilities:
- Publish, deploy, and support business critical applications on static and MCS based Citrix servers in a Citrix Virtual Apps and Desktop 7 environment.
- Create, maintain and update MCS based master images and static servers.
- Manage and support Citrix and Microsoft based group policies.
- Maintain and support App-V packaged applications.
- Experience in supporting and tuning audio & video conferencing software such as Microsoft Teams, WebEx, Zoom in a Citrix HDX environment.
- Experience supporting Citrix FAS, Cloud Connector, Client, Studio, Director, StoreFront.
- Manage enterprise-wide Distributed File System (Client).
- Implement, manage and support internally hosted applications as a part of the Application Services team.
- Split time approximately 40:60 between project-based and support-based work; split may change depending on workload.
- Work on projects that include multi-tier application review, onboarding, maintenance and file server migration and consolidation.
- Support incoming application incident and request tickets in a fast-paced environment.
- Manage and respond to daily alerts from monitoring systems (SCOM, Citrix Director and xMatters).
- Create application runbooks and maintain existing documentation for knowledge sharing and training.
- Communicate proposed changes and improvements to ensure optimal performance and reliability.
- Occasional weekend work or evening hours when scheduled work requires, including on-call rotation.
- Work on other ad hoc duties as assigned.
- Bachelors degree in Computer Science, Management Information Systems, or equivalent work experience.
- 2-5 years of relevant, hands-on experience supporting Windows Server 2016 and higher in an Enterprise Environment.
- Proficient in supporting Active Directory, Group Policy, DNS, IIS, Virtualization (VMware) and SSL.
- Excellent troubleshooting skills with a scientific approach to problem investigation and resolution.
- Strong understanding of generally accepted system administration methodologies and tools such as Wireshark, Fiddler, Procmon and others.
- In-depth understanding of common protocols and networking such as TCP/IP, UDP, TLS/SSL, VLANs, MAC addresses, subnets, and firewalls.
- Good written documentation skills and demonstrable experience of documenting systems and procedures.
- Experience with and willingness to follow a strict change management and incident tracking process.
- Functional knowledge of PowerShell scripting and desire to become more advanced.
- Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate.
- Experience with server management tools such as SCCM or similar.
- Proficient in IIS management including app pools, site authentication and protocol binding.
- Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels.
- Detail-oriented individuals with the ability to work with limited supervision and manage candidates own time.
- Collaborative within the team for special projects or troubleshooting and work across various IT groups and business units.
- Experience working in a highly secured and least privilege access environment.
- In addition, the ideal candidate will have experience with the following technologies:
- IaaS, PaaS and SaaS cloud systems such as Microsoft Azure, Citrix Cloud, and ShareFile.
- Fluent in automation and scripting utilizing PowerShell.
- Strong understanding of multi-tier applications and framework such as Java and .Net.
- Service Now Incident/Change Management.
- Previous Financial sector experience preferred.
