Cisco Voice Architect

We are seeking a Cisco Voice Architect! In this role you will provide architecture direction, including design and implementation, for Cisco Voice applications and infrastructure. This role will assist with developing long and short-term strategic solutions and will partner with Cisco Engineers to define, plan, and maintain our enterprise-wide Cisco voice environment.

This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. 

Will require travel to our UnityPoint Health markets, based on projects.

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

What are team member vaccine requirements? 

As part of keeping our communities safe and healthy, all team members must be vaccinated forinfluenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption. 

• Develop and review technology solutions with designs that support enterprise voice roadmaps
• Drive implementation of new initiatives and provide technical guidance for UC team members
• Provide oversight and direction for industry best practices to include technical standards and supporting documentation.
• Identify optimization opportunities and drive service improvements leveraging root-cause analysis
• Provide ongoing reports to leadership regarding the general health of the environment and recommendations to address
• Conducts research on emerging voice technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure stability and flexibility.
• Maintains quality assurance and change management functions for Cisco voice applications/systems
• Delegate tasks in support of projects and system implementation activities to Cisco Engineers and Cisco Administrators

Education: 

• Bachelor’s degree in Telecommunications or Networking or equivalent work experience. Preferred: The following Cisco Certifications – CCNA collaboration, CCNP Collaboration

Experience: 

• 5+ years’ experience with Cisco Voice; (CUCM, CUC, UCCX, UCCE). Experience with Cisco SME, and functional knowledge of Call Recording solutions
• Advanced understanding of SIP, MGCP, SCCP, and other voice related protocols.
• Experience developing and maintaining an enterprise dial-plan
• Experience designing and implementing centralized voice solutions for enterprise sized deployments
• Experience implementing Cisco Voice standards in accordance with best practices as outlined by Cisco
• Experience implementing/deploying CER (Cisco Emergency Responder)
• Experience serving in a technical lead role for enterprise sized systems

Knowlege/Skills/Abilities:

• Possesses excellent writing and verbal communications. Ability to present ideas in user-friendly language. Experience working in a team-oriented, collaborative environment. Ability to work as a team member, creating and maintaining effective working relationships. Requires highly developed communications and negotiation skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. Capable of resolving uncertainty and setting direction Able to negotiate and set priorities

Other: 

• Use of usual and customary equipment used to perform essential functions of the position