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SalaryAbout us
Norwalk Chiropractic is dedicated to improving the health and well-being of all of its patients, young and old, through conservative and gentle chiropractic treatment. We believe that the patient has a responsibility in the healing process through making informed decisions and developing healthy habits.
We believe the patient has a fundamental right to know if we can help them, how long their care will take, and how much that care will cost. We are committed to implementing current research and healing practices to achieve the best outcomes for every patient, and we promise to make any appropriate referrals for co-management of care, MRI’s, and/or other services as needed.
```Overview```
We are seeking a highly motivated and organized individual to join our team as a Front Desk Agent. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at our chiropractic office. If you have excellent communication skills, attention to detail, and a passion for delivering outstanding patient care, we want to hear from you.
-Monday, Tuesday, Wednesday 6:30 AM to 7:00 PM
```Duties```
- Greet and welcome patients as they arrive at the chiropractic office
- Answer phone calls and schedule appointments using our electronic scheduling system (ChiroTouch)
- Verify patient insurance coverage and collect necessary information
- Assist with patient check-in and check-out processes
- Maintain patient records and update medical information as needed
- Handle patient inquiries and provide accurate information regarding chiropractic procedures, services, and fees
- Coordinate with doctors and staff to ensure efficient patient flow
- Process payments and manage billing inquiries
- Maintain cleanliness and organization at the Front Desk area
```Qualifications```
- Previous experience in a Front Desk or administrative role preferred
- Knowledge of healthcare terminology and procedures is a plus
- Proficiency in using electronic medical record systems
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling patient information
- Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
Join our team as a Front Desk Agent and be part of a dynamic chiropractic practice dedicated to delivering exceptional patient care. Apply today!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 32 – 36 per week
Benefits:
- Bereavement leave
- Employee discount
- On-the-job training
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
- Wellness program
Healthcare setting:
- Clinic
Medical specialties:
- Physical & Rehabilitation Medicine
Schedule:
- 3x12
- No weekends
Ability to Relocate:
- Norwalk, IA 50211: Relocate before starting work (Required)
Work Location: In person
