Child Support Specialist Iii

Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!
Summary Statement
This position is located in the Quality improvement Unit of
DCSS and serves as the paternity outreach and education liaison between the division,
Delaware birthing facilities and the Office of Vital Statistics. Duties: educate hospital staff and unwed parents in Delaware on the benefits of establishing paternity for children born out-of-wedlock and will provide notary services.The incumbent must be able to work independent and will spend a substantial amount of time out of the office interacting with parents and
hospital staff. The incumbent will perform research and case management via various databases such as, the Delaware Child Support System, and other governmental automated systems.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.
Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of Child Support cases.
Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.
Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
Maintain records and reports and shares information with other public/private agencies.
Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.
May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.
Job Requirements
JOB REQUIREMENTS for Child Support Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Two years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Two years experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
Two years experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Two years experience in narrative report writing.
Two years experience in interpreting Child Support laws, rules, regulations, standards, policies and procedures.
Two years experience in legal or judicial mediation.
Two years experience in quality improvement such as evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
Additional Posting Information
Applicants may only apply if they are current permanent employees of the recruiting Department in a position covered by the Merit System who have completed their initial probationary period.
Conditions of Hire
A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employment-based sponsorship.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab atStateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.