Child Case Manager/Service Coordinator Superb Benefits/Hybrid!

The KEIS Service Coordinator will coordinate and monitor all early intervention services for children with developmental delays in the First Steps Program. Duties include receiving and processing referrals, entering referral information into the TOTS database, home visits, making referrals for eligibility and for services, completing intake visits, family assessments, facilitating IFSP meetings and connecting families to other community resources. The KEIS Service Coordinator will also develop a transition plan to help the family plan for services after they exit First Steps. The service coordinator will attend local ARC and IEP meetings to serve as an advocate for the family. The KEIS Service Coordinator will also maintain regular direct and indirect contact with families on their caseload to ensure the family’s needs are being met. The KEIS Service Coordinator is a positive team player that promotes a culture of inclusion and participation.

Required Education and Experience

• Bachelor’s degree in a human services field
• Must have a valid driver’s license, reliable operating transportation, and proof of current auto insurance

Preferred Education and Experience

• Bachelor’s degree in a human service AND
• Two years professional experience working with children 0-5 years and their families in which the following skills were gained:
  • Communication skills in interviewing, negotiating and mediating, and providing informal support.
  • Problem-solving by finding and utilizing services and resources, resolving conflicts, integrating services using formal and informal channels and enabling families to use problem-solving.
  • Organization by maintaining accurate data collection and resource information, exhibiting flexibility in scheduling, and developing plans.
  • Collaboration and leadership through developing relationships with families, enabling families to develop their decision-making skills and establishing collaborative relationships with service providers

OR

• Have a license in one of the professional fields recognized in First Steps regulation (OT, PT, ST, DI, SW, etc.)

Additional Eligibility Qualifications

• Prefer previous service coordination or case management experience.
• Prefer knowledge of early childhood development and developmental milestones (0-3 years)

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Case Management

• Travel throughout the 7 counties in the Louisville District
• Complete intake visit with families who have been referred to First Steps. Make referrals for eligibility determination and early intervention services
• Complete initial, semi-annual and annual intensive family assessments and create reports for First Steps record
• Work with families to develop outcomes for the team
• Review family priorities and outcomes to determine which service providers should attend Individualized Family Service Plan (IFSP) meetings
• Schedule and facilitate Individualized Family Service Plan (IFSP) meetings with families and early intervention providers
• Schedule and facilitate transition meetings with families and school systems, head start programs and/or private therapy agencies
• Monitor all plans to ensure compliance by intervention providers (state contractors)
• Contact families periodically to ensure satisfaction with services
• Review all IFSP at 6-month intervals with the IFSP team to make necessary changes and annually reevaluate eligibility
• Forward all family complaints regarding state contractors to the KEIS Program Coordinator
• Enter all service notes and reports into the TOTS online data system in a timely manner
• Meet billing productivity goals for the First Steps program
• Organize, File and Maintain records as required
• Ensure 100% adherence to all First Steps regulated timelines
• Complete child find activities with physicians, daycares and other community partners to increase the awareness of the First Steps Program
• Attend necessary First Steps meetings and trainings
• Assist families in finding community resources outside of the First Steps Program
• Maintain a positive and professional relationship with providers within the First Steps Program, other New Vista Programs, and community resources

While we welcome all to apply, there are some position specific background stipulations that must be met to comply with various regulatory and contractual requirements.

New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination