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JOB DESCRIPTION
The SAP Concur and Midmarket Marketing team is seeking a Chief of Staff to work directly for, and partner with, Concur’s Chief Marketing Officer (CMO). This team also has accountability for SAP’s Midmarket Marketing function, and the Chief of Staff would additionally support that effort. This organization, totaling 350 people across 30 countries with significant investment levels and extensive business impact, is critical to the future of SAP.
As Chief of Staff, the person will be a key player in helping shape the global marketing organization, define its culture, drive excellence in operations, and help it exceed its objectives. This role provides a highly motivated individual the opportunity to see the business end-to-end, get exposure to executives at many levels, and to learn a tremendous amount in a short period of time as they develop their career.
The Chief of Staff will lead the organization in communications, day-to-day operations, and the rhythm of the business. The individual in this role will be required to think holistically and strategically about key initiatives for marketing and help drive them forward. The SAP Concur and Midmarket Marketing organization has a deep integration with the global distribution (sales) team so understanding of the interplay between sales and marketing is critical. The individual in this role must have a collaborative mindset and be able to lead cross-functionally.
There are four key components of this role, and candidates will need to demonstrate competence across each:
- Operational management
- Rhythm of the business management
- Communications interface
- Cultural steward
Responsibilities:
- Operational management:
- Manage budgeting and reporting, including intersections with finance and procurement, so that marketing budgets are targeted, fully optimized, and ROI maximized.
- Operationalize and track the headcount processes, in alignment with HR and finance, to ensure marketing has the resources needed to succeed and that recruiting is optimized.
- Track and report global KPIs against goals for SAP Concur and SAP.
- Rhythm of the business management:
- Drive the rhythm for the team, including all-hands, LT meetings, leadership summits, offsites and all-up meeting cadence.
- Ensure connection to SAP, effective participation within SAP Corporate Marketing, and connection to the rest of Concur.
- Coordinate organizational changes including communication cascades, system changes.
- Communications interface:
- Drive team-wide communications using diverse channels to ensure broad understanding and alignment on focus areas and progress.
- Integrate with broader Corporate Marketing and SAP communications channels to ensure priority messages are shared widely.
- Cultural steward:
- Help further the culture of trust and transparency that the team has developed by engaging in initiatives designed to improve the working experience of marketers.
- Analyze results from people surveys and other instruments to identify opportunities to improve trust across the organization.
- Ensure effective execution against people objectives including goal setting, development plans, training and organizational realignments.
- Additional expectations:
- Partner closely with other members of the Office of the CMO (oCMO) to maximize the impact of the function.
- Influence and build relationships with all levels and functions of the global organization.
- Be able to successfully navigate within a highly complex organizational matrix.
Qualifications, experiences and skills:
- 10+ years marketing experience in the B2B software industry, ideally in a complex enterprise organization.
- BS required; MBA preferred.
- Operational excellence, with experience in analytics, budget and/or forecasting.
- Temperament to handle and appropriately deal with confidential information.
- Proven planning experience and capabilities to manage complex business rhythms.
- Excellent writing, presentation and communication skills, with the ability to clearly explain complex issues to a range of audiences.
- Interest in, and EQ to support, cultural topics surrounding a large, diverse team.
- Resourcefulness and ability to drive projects autonomously, with limited oversight.
- Flexible and adept at navigating ambiguity and managing multiple projects, deadlines and competing priorities.
- Experience of building strong relationships up, down, and sideways in an organization.
- Experience managing cross-functional projects with a focus on the business outcomes.
- Exceptional problem-solving, business judgement, and analytical skills.
- Natural curiosity, and excitement to stay abreast with the latest technology trends and best practices.
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We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 141,800 - 323,900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 391840 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
