Chief Mission Delivery Officer

Job Type
Full-time
Description
POSITION SUMMARY:
The Chief Mission Delivery Officer is the executive leader responsible for the delivery of Girl Scouting throughout the Central Valley and surrounding communities in California. Reporting to the CEO and serving as a member of the Executive Team, this role is directly responsible for the overall Girl Scout experience of 13,000 members annually across our five counties. The CMDO has direct responsibility for leading all Mission Delivery teams that include girl experience, membership recruitment, community outreach, volunteer training and support, and customer care.
In support of the organization's long-term and annual goals, this position is also responsible for developing, implementing and managing an annual plan of work, budgets and forecasts, operational metrics and key performance indicators and driving council-wide business process improvement to streamline operations and increase efficiency and effectiveness of Mission Delivery departments.
Passion for the leadership development work we accomplish in Girl Scouts is essential. The CMDO is expected to build, motivate and lead high-performing staff and volunteer teams who are customer-focused, consistently deliver on the mission and promise of Girl Scouting in the community, and serve a diverse community of girls and adults in the Central Valley.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Contribute to the development and implementation of overall organizational strategies and tactics that form the basis of the Council's Annual Operating Plan and long-term strategies, stewarding the organization's commitment to deliver its mission.
• Provide leadership, direction, coaching and support to the team leaders who manage the organization's Mission Delivery departments including the volunteer base delivering Girl Scouting directly to girl members.
• Develop departmental goals, objectives, standard operating procedures and performance expectations for Mission Delivery departments that are consistent with overall organizational strategies, goals, annual operating plans and Girl Scout movement priorities.
• Compile and review monthly dashboards of operating and financial results with Mission Delivery department leaders and teams to identify and resolve variances that may require changes to operations, staffing, business processes or financial plans.
• In partnership with organizational leaders, champion our national commitment to diversity, equity, inclusion, and racial justice through staffing practices, serving as a champion of training for staff and volunteers, and upholding these polices and commitments with volunteers and organizational partners.
• Ensure the Mission Delivery departments have adequate financial, technological and human resources to achieve their goals and objectives.
• Establish and delegate responsibilities, authority and decision-making within Mission Delivery appropriately.
• Partner with the organizational leaders to ensure that the mission, vision, and values of the organization are consistent with national Girl Scout standards.
• Partner with organizational leaders to identify fundraising priorities for solicitation in order to fund highest Mission Delivery priorities.
• As member of the Executive Team, participates in the strategic planning process to set the Council's strategic priorities.
• Develops operational plans that tie departmental goals to organizational strategic priorities. Monitors progress and adjusts as necessary to achieve objectives. Deploys key GSCCS priorities for girl programs and volunteer services
• Serves as second in command for overall council operations and the designee of the CEO when the CEO is unavailable.
• Performs other duties as assigned.
• Departments that are managed by the CMDO include:
• Girl Experience department plans and executes programming that is offered across the Council utilizing the National Program Portfolio, to ensure that all areas of the girl experience-including programs, progressive outdoor adventures, product sales programs, and opportunities to earn the highest awards-are available to a diverse, growing number of Girl Scouts. The Girl Experience department ensures that all counties covered by the Council's operating footprint have access to high quality, nationally consistent Girl Scout programming that is responsive to and based on girl interests.
• Member Services department includes services to volunteers such as customer care, volunteer support, and adult training. These teams place members in troops, lead membership renewal efforts, oversee training for and provide customer service to girl and adult members to ensure that the council meets or exceeds its annual membership, retention and customer satisfaction goals, while providing superior customer service, continuously developing strong relationships in the community and cultivating positive brand awareness to current and prospective members, volunteers, corporate and nonprofit partners, and donors.
• Membership recruitment and outreach departments develops and implements Council-wide recruitment strategies to meet and exceed Council annual membership goals, develops and implements the Girl Scout Connect program, and recruits new Girl Scout leaders, while providing superior customer service, continuously developing strong relationships in the community and cultivating positive brand awareness to current and prospective members, volunteers, corporate and nonprofit partners, and donors.
Requirements
SKILLS AND QUALIFICATIONS:
• A minimum of 15 years of progressive management-level experience is required, as well as demonstrated leadership skills and management competencies spanning a broad range of executive and managerial areas.
• Proven success in dealing with diverse constituent groups and multiple competing business priorities in a fast-paced environment.
• Financial management experience in either for-profit or not-for-profit business with direct P & L responsibility and accountability.
• Previous experience successfully managing multiple business units and developing and managing cross functional teams is required.
• Demonstrated success in streamlining operations and organizational processes to drive efficiency and cost savings.
• Previous experience managing teams through periods of organizational change, including technology implementations, departmental restructures, or other large scale organizational change.
• Demonstrated commitment to fostering diversity, equity, inclusion, and racial justice in a professional environment.
• Proven track record of building, leading, motivating and inspiring high performing teams who achieve ambitious business or organizational goals in either a for-profit or not-for-profit environment.
• Ability to balance day-to-day operational issues and needs with long-range strategic planning and thinking.
• Ability to take initiative, think independently and contribute in constructive manner in accordance to strategic planning, priority setting and decision-making.
• Creativity and resourcefulness demonstrated by the ability to conceptualize and implement new policies, programs and procedures which includes setting priorities for self and for others and achieving maximum functioning with available resources.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid California state driver's license.
ADDITIONAL JOB REQUIREMENTS:
• Clearance of background check.
• Completion of Mandated Reporter training.
• Become a registered member of GSUSA and GSCCS.
• Access to reliable transportation.
EVENTS:
At GSCCS we pride ourselves in being a part of individual teams but also as a collective team. We have a select number of events throughout the year that require the team's collaboration. Participation in employee and volunteer events across departments.
SELECTIVE ABILITIES & PHYSICAL DEMANDS:
The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.
• Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
• Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights.
• This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
• Willingness and ability to work flexible schedule
• Frequent weekends and evenings
• Must be able to speak and communicate clearly, such as in public speaking engagements.
• Other demands, as determined by council.
WORK ENVIRONMENT:
The employee will work in an office environment and in close quarters with other staff and clients. The noise level in the work environment varies from moderate to loud; hectic situations can occur characteristic to working with infants, toddlers and parents in need. Exposure to odors such and scents are common. Occasional exposure to adverse environmental conditions may occur.
REQUIRED COMPETENCIES:
• Achievement Focus: Demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, sets and achieves challenging goals, takes calculated risks to accomplish goals.
• Analytical: Presents logical reasoning and data-driven perspectives to lead others through decisions, work prioritization, and the accomplishment of our goals.
• Communications: Exhibits good listening and comprehension, expresses ideas and thoughts in written form, expresses ideas and thoughts verbally, keeps others adequately informed, selects and uses appropriate communication methods.
• Customer Service: Displays courtesy and sensitivity, manages difficult or emotional situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
• Problem Solving: Develops alternative solutions, gathers and analyzes information skillfully, identifies problems in a timely manner, resolves problems in early stages, works well in group problem solving situations.
• Persuasion: Ability to connect and build trust, ask insightful questions to understand needs, and position values using tailored, compelling, language that engages and inspires. Strong oral and written communication skills. Bilingual English / Spanish preferred.
• Human Relations / Interpersonal: Ability to connect with potential volunteers and members; sensitivity in working with people of diverse backgrounds. Sensitivity to the need of every individual to be treated with respect and fairness.
• Communication Skills: Strong written and verbal skills that represent professional, concise, and compelling language.
• Organization: Consistently seeks to improve the effectiveness and efficiency of all operations by demonstrating positive and creative approaches to our delivery of service. Demonstrates sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
• Attention to Detail / Excellence: Ensures that materials prepared and produced for internal and external publications reflect the highest standards of excellence.
• Reasoning / Problem-solving: Demonstrated reasoning ability. Understands and internalizes the importance of seeking resolution to problems and concerns by bringing them to the direct attention of her/his supervisor in a timely manner. Maintains strict confidentiality when handling sensitive information. Demonstrates sound judgment and responsible decision-making by ensuring that the mission and goals drive all decisions.
• Teamwork: Proven capability to work in a collaborative, customer-focused environment. Actively supports and promotes the organization's commitment to diversity and pluralism throughout the organization. Actively supports and promotes all efforts to increase cooperation, communication, and collaboration between and among staff members, volunteers, and members. Demonstrates and promotes a climate of courtesy and professionalism to coworkers, volunteers, members, and others with whom her/his job puts her/him in contact.
• Commitment and Pride: Ability to demonstrate and articulate a genuine passion for the mission and vision, embrace and model the culture, and model behavior consistent with the mission and purpose of the organization.
• Servant-Leader: Leads with humility, empathy and awareness; actively contributes to employees' ability to reach their goals and thrive at GSCCS.
• Tech Savvy: Savvy in Word, Outlook, Excel; past experience or potential to learn Salesforce.com platform and maximize functionality for tracking and measurement.
Salary Description
$107,000 - $140,000