Chief Business Officer

Company: Flock Family of Companies

Location: Washington, DC

Salary: 120k + potential for performance-based awards

About Nest:Nest DC manages and maintains residential real estate in Washington, DC and Maryland. Our portfolio is diverse, ranging from cozy studios to large-format houses, small multi-family buildings and co-living spaces. In 2024, we will scale our co-living and multi-family practices while planning expansion to close-in Maryland.

Throughout 2023, Nest re-designed the service delivery model to achieve more efficiency, profitability and strength of reputation. This redesign is complemented with investments in brand strategy, marketing and growth models, coaches and strong vendor partners.

What is profit for Flock and Nest? Great jobs, local procurement impact, + work life balance. Our common denominator is justice. Our community is better with us. Plus, we need profits!

The Chief Business Officer tends to the fundamentals of the business: systems, company performance, data management and analytics. With a leadership team, you ensure smart growth design and operations and work within EOS (Entrepreneur Operating System) to ensure continuity and accountability across leadership and throughout the organization. We measure progress using EOS models. Those measures are negotiated and agreed upon.

We are ready to grow but, we are measured in our approach. We’ve rushed things before so intentionality is essential. We have every ingredient for success with the right Chief Business Officer.

What is profit for Flock and Nest? Great jobs, local procurement impact, work life balance, justice. Our community is better with us. Plus profit. The Chief Business Officer ensures we balance these priorities.

Throughout 2023, Nest re-designed our service delivery model to achieve more efficiency, profitability and strength of reputation. This redesign is complemented with investments in brand strategy, marketing and growth models and a strong vendor partners.

Sales, marketing, communications, operations and finance roll up to the CBO with links to legal and HR and our core service: property management. This executive tracks industry trends in real time and leverages insights to capitalize on growth opportunities and manage risk.

Key Results: By the #’s not just the bird

• Design and execute a dashboard to track progress toward OKR’s as well key organizational metrics: LTCV, CAC, margin, client mix, growth modeling, performance to demographics. Competitor insights
• Portfolio Growth. Support accelerated growth anticipating 25 - 35 NET new properties (doors) monthly. The CBO ensures staffing, systems and resources align with higher client volumes and support CPMO.
• EOS implemented in Q4 of 2024

Key Actions:

• Build business plan for Maryland and the expansion of Co-living. Landscape analysis, staffing, budget, competition, marketing, projected investment to revenue potential. Business development strategies. Timelines (input from CPMO)

• Track portfolio mix. Target client reductions as sales trend up and build off boarding strategy

• Oversee performance reviews models and how they are used

• Work closely with cross-functional teams to ensure operational efficiency and alignment with financial goals.

• Track market and industry changes and opportunities

• Map plan and viability for Nest to manage converted buildings in downtown corridor

• Manage budget and spend for corporate operations

  • marketing and advertising
  • community engagement
  • staff benefits

• Co-create internal and external communications plans and procedures. Create calendars and workflows/responsibilities so comm standards are met and consistent

• Negotiate affiliate agreements and fruitful partnerships

  • manage VP level staff
  • oversee standard operating procedures and service design
  • track team performance (their KPI’s)
    • reputation
    • profitability
    • efficiency

• Philanthropy Integration: Align our philanthropic efforts, such as birdSEED, with the company's ethos of empathy and justice, making a tangible difference in the lives of those we serve.

  • Philanthropic Initiatives: Support Flock/Nest’s birdSEED work.
  • Engage 50% of vendors to for ongoing birdSEED support
  • Round up program for owners and residents in Q4 - 2024

• Tech stack management and evaluation

  • Notion | Rippling | Lead Simple

• Oversee sales and onboarding

• Design and implement a reputation management program

• Reputation Management: Drive home management and leasing team to build Nest’s online reputation. Implement reputation management and cultivation tools to achieve a 4+ star rating across target review sites at end of 2024.

• Client Relations: Build and maintain strong relationships with property owners, investors, and other stakeholders. Model expectations across all teams

  • communication strategies and standards (tone, timeliness, and time to conclusion)
  • client and resident de-escalation to delight efforts

People Skills:

• Curiosity and listening (up, down, internal, external)
• Growth posture (learning, curiosity, innovation, company performance, articulating support needs and pursuing to results)
• Present solutions with problems
• Finish the work. Nobody checks in on you
• Ownership. Push to success - reach and take responsibility for your contribution and how your work ties to team members
• Emotional intelligence. Bridge don’t divide, listen more than you talk, lead with transparency. Assume the best of others
• Inclusive, anti-racist, and dedicated to diversity as a practice, not a check list
• Work home atmosphere. Support belonging and connection within the company culture, making Nest a place where employees feel valued, supported, and inspired
• Empathic leadership. Lead with empathy and compassion, understanding the diverse needs of our team and residents. Create a work environment that prioritizes well-being and work-life balance.

Technical Skills:

• Appfolio: advanced
• Notion: advanced
• Rippling: confident
• Finance and accounting: advanced
  • Numbers and data are comfortable for you
• Expert in building company budget with metrics for projections and models for efficiency
• Familiar with EOS model

Experience and Education:

• Proven executive leadership experience - team management and KPI oversight in a business setting
• Leading teams of leaders
• Track record of driving substantial business growth, with a focus on both expansion, profitability and efficiency
• Strong strategic mindset and ability to innovate in a competitive market
• Commitment to justice-driven business practices and social impact.
• No minimum educational requirements

Property management is the core competency and product for Nest DC. We deliver a best in class residential property management and maintenance experience. 2024 begins with a new service design, staffing model and growth goals. The right leadership will leverage this new opportunity to emerge as the leader in regional management firm

About lisa wise:lisa wise, is an entrepreneur, activist, writer and all around bird lady. Social justice defines her work. She has three decades of experience tending to community and to homes.

Her commitment to justice-driven businesses has not only transformed Flock into a respected industry leader but has also led to the creation of birdSEED, a foundation tackling the racial wealth gap

How to Apply:

If you are a dynamic leader who resonates with our mission and brings a background of transformative leadership, please submit your resume and cover letter via the Apply button below.

Flock Family of Companies is an equal opportunity employer, committed to fostering a workplace where passion, performance, and purpose thrive.

Flock Family of Companies is proud to be an equal opportunity employer, fostering an inclusive environment where every team member feels heard, valued, and at home.