Chefzone - Customer Service Supervisor

Position Summary Description:

Supervises by providing leadership and peer coaching on CUSTOMER SERVICE related duties to ChefZone. Process customer's purchases at check out and ensures continuous product availability. Provides friendly, courteous, and caring CUSTOMER SERVICE.

Essential Duties and Responsibilities:

• Able to perform all functions of Customer Service Associates including operating cash register and processing all transactions, and processing memberships.
• Answers customer inquiries and directs customers to specific products via phone or in person.
• Advanced understanding of items carried and proficient in multiple food categories.
• Handles customer trouble calls and complaints, voids, over ring, cancellations, credits and return requests.
• Performs cash office duties when Manager not present.
• Directs work in the department under the direction of management.
• Assists with training of new CSRs and always upholds operational excellence.

Other Duties and Responsibilities:

• Protects and develops the company's brands via PR activities and intellectual property management.
• Provides exceptional CUSTOMER SERVICE and ensures that employees also provide the same level of service. Establishes and maintains customer relationships to accommodate both product and service needs.
• Performs all other duties as assigned.
• Uses the Company's Mission/Vision Statements and Core Values as their guiding principles.

Supervisory Responsibilities:

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; counseling employees, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct reports include: Customer Service Associates

Qualifications

Education/Training and Experience:

High School Diploma or GED equivalent.

One year experience in grocery sales, CUSTOMER SERVICE, or related work experience preferred.

Days/Hours of Work: 

Position hours are Monday through Saturday during regular business hours. Occasional weekend work required.

Benefits:

• Competitive Pay
• Medical/Vision/Dental
• 401(k) with Company Matching
• Life insurance
• Employee Discounts
• Advancement Opportunities
• Flexible On-Demand Pay 

Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.