CFJC Agent II - Remote

Responsibilities:

• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Responsible for answering inbound customer phone calls related to the selling or donation of vehicles to Pick-n-Pull
• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-n-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.

Qualifications:

• Previous experience in customer service, sales, or other related fields is required
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must work an 8-hour shift between the hours of 6:00am-6:00pm Monday-Sunday. Weekends (Saturday AND Sunday) are required
• High school diploma or GED required
• Previous experience in a call center preferred
• Dependable attendance record with good work ethic
• Basic computer and keyboarding skills
• Organized with attention to detail
• The ability to multi-task in a fast-paced environment.

Benefits

• Health benefits including medical, dental and vision plans for both you and your dependents
• 401(k) with company match
• Paid time off which starts with your first check
• Paid holidays

PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.