Certified Medical Assistant

Medical Receptionist/Floater Medical Assistant
Swetang Patel MD, PA - Jacksonville, NC 28546
Full-time, Part-time

Job Title: Medical Receptionist/Floater Medical Assistant
Shift: Days: Monday thru Friday
Job Summary:
Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Medical Receptionist schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to additional resources. Collaborates with the providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones. Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities;; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; reminder calls for appointments; make copies, send faxes, and order supplies. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from providers and management. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. As a floater Medical Assistant will work with one of our physicians in caring for his patient panel to include, but not limited to: patient intake, rooming patients, updating medical history, vitals, injections, vaccinations, completion of forms, communication with patient via portal and/or by phone, performing various CLIA waived tests, EKG's, Spirometry, Prior Authorizations
Responsibilities: Greet Patients, ascertain purpose of visit, and direct them to appropriate staff. Registers patients and obtains admission data, as well as demographics and insurance information through patient interviewing. Verifies all insurance information is up to date and correct; maintains patient data in an electronic registration system and on patients chart. Works with providers to secure necessary medical records and authorize routine treatments. Answer telephones and direct calls to appropriate staff. Helps patients fill out forms and sign related documents according to prescribed procedures. Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. Operates and maintains standard office equipment such as copiers, faxes, phones.
PLEASE NO PHONE CALLS
Job Types: Full-time, Part-time
Experience:

• Medical Receptionist: 1 year (Required)
• Medical Assisting: 1 year (Required)

Education:

• High school or equivalent (Required)

Location:

• Jacksonville, NC (Required)

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Office
• Outpatient
• Private practice

Ability to Relocate:

• Jacksonville, NC 28546: Relocate before starting work (Required)

Work Location: In person