Address
Form of work
SalaryGENERAL REQUIREMENTS
- Promptly answer incoming phone calls.
- Provide excellent Customer Service skills including telephone communication and face to face.
- Determine the nature of the appointment to be scheduled to include the following: type of service, site, provider, urgency, and appointment type.
- Obtain basic demographic and identity information as needed to appropriately schedule the appointment.
- Offer educational instruction per protocols for various appointments and general clinic requirements, such as fasting instructions, slide fee verification, and medication lists.
- Confirm the date/time/site of the appointment, instructions for documents to be provided at the time of service, and general payment information.
- Handles all tasks sent by Guest Service Associates or Clinical Staff in order to make patient an appointment.
- Contact patients to change or reschedule appointments as needed due to provider issues and absences.
- Maintain workstation in a neat and orderly manner to present a professional appearance, including keeping adequate supplies and reference material to efficiently handle phone calls for information.
- Offer information to callers regarding other services of the center and schedule appointment for these services as appropriate.
- Other duties as assigned.
- Make calls to patients to offer appointments from population health reports, and longtime no see reports, to assist with ensuring providers schedules have appointments.
- Reviews Call Pointe report on daily basis and marks appointments confirmed or cancelled.
Experience
Preferred- -1-year computer skills to include Microsoft Word, Excel and Email -Knowledge of medical terminology
Education
Preferred- High School or better
