Centralized Merchant Consultant - CRPT/Retention

Job Description:

Execute retention and deepen relationships for merchant product clients for segments and/or channels including Advanced Client Solutions, Financial Centers, and Digital

• Demonstrate understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Retail, Restaurant, Business to Business
• Continuously develop and maintain a strong pipeline for new revenue growth opportunities through inbound and outbound calling activities and follow up
• Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards
• Successfully schedule and manage appointments with clients over the phone
• Leverage the consultative sales process to effectively provide solutions to small business prospects and clients
• Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals
• Adhere to schedule provided by management to ensure availability in contact center environment
• Maintain accurate records and adhere to Service Level Agreements (SLAs)
• May perform other ad hoc duties as assigned

Required Skills:

High School Diploma

• 1+ years customer service experience (face to face or call center environment)
• Established customer service, relationship management, and negotiation skills
• Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)
• Ability to work in a fast-paced environment
• Ability to understand technical solutions and processes
• Capability to adapt to an ever changing payment processing environment
• Strong communications, including oral and written presentation skills
• Highly motivated to succeed in a performance driven environment
• Effective planning, time management and organizational skills
• Knowledge or experience in Merchant or Financial Services in similar field preferred
• Contact center experience preferred but not required

Desired Skills:

Advanced Consultative and highly experienced Customer Service Skills

• Possesses financial services business acumen with the ability to discuss in depth complex financialsolutions to clients
• Experience retaining Merchant, Bankcard or Financial Services in similar field (call centerenvironment)
• Highly motivated to succeed in a performance driven environment
• Multi-lingual ability is a plus

Shift:

1st shift (United States of America)

Hours Per Week:

40