Central Operations Associate

Position Summary:

Be part of a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

The Operations Associate/Specialist serves in an operational capacity to support efficient functioning and monitoring of Farm Credit East's internal operations while advancing strategic initiatives. This role strives to promote good customer and public relations to support an exceptional experience for both customers and internal employees. This role is mindful of all phases of the delivery process and takes responsibility for meeting the needs of both internal and external customers.

The value drivers for this role are as follows:

• Provide ACA wide internal and external customer support for operational processes.
• Fuels organizational synergy through consistent processes and effective communication with other roles.

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization. We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Accounting and Reporting

• Processes monetary transactions, including loan disbursements, wires, ACHs, and customer payments including proper documentation
• Maintains accurate General Ledger (GL) accounts and provide reports within timeframes established in ACA operational procedures
• Reviews accounting system reports to ensure exceptions are identified and corrected; this includes but is not limited to: 1098 reporting information, year-end reporting, stale dated checks

Loan Compliance and Modifications

• Processes fixed interest rate transactions accurately and timely, including but not limited to: interest rate locks, issuing interest rate lock agreements, booking fixed rate accounts
• Supports Farm Credit East's real estate tax monitoring policies and procedures
• Manages the non-borrower authorization process, ensuring compliance with Farm Credit East policies and procedures and protection of customer information
• Facilitates quality control checks on operations processes as requested, ensuring compliance with ICFR and related policies and procedures

Digital Strategy

• Promotes digital tools (online banking and customer portal) for customers to complete self-service and manage their relationships with Farm Credit East
• Supports in establishing client accounts across online banking and portal systems
• Troubleshoots and serves as a subject matter expert for customer needs associated with digital tools

Data Security and Confidentiality

• Protects the confidentiality, security, and integrity of the Association's systems and data and clients' data

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in Accounting, Agriculture, Agri-Business, Economics, Finance, Business or related field. Or an equivalent combination of education and experience to perform the essential functions of the job.
• This position is primarily conducted out of a physical Farm Credit East office location in order to effectively serve local customers. Farm Credit East requires new employees to work at their assigned office location for the first 6 months of their employment. After 6 months of acceptable performance, the employee is eligible for a hybrid working structure of 4 days in-office and 1 day working from home each week.
• Salary: $50,000

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act ("ADA"), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.