TITLE: Center Store Assistant DEPARTMENT: Center Store
STATUS: FT, Assistant, Union, Hourly REPORTS TO: Center Store Manager
JOB SUMMARY: To ensure the highest level of service possible to Outpost's internal and external customers. Supervise and motivate Center Store (Grocery & Personal Wellness) staff to uphold high standards in the department. Order product to maintain a fully stocked department. Ensure a well maintained, clean, and efficient Center Store department.
WORK ENVIRONMENT: Fast paced retail floor. Regular work near moving mechanical parts (i.e. baler, dock equipment). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.
ESSENTIAL DUTIES AND RESPONSIBILITES:
1. Customer Service
- Treat people fairly, consistently, and with respect.
- Ensure efficient, informative, and friendly service according to established customer service vision and standards.
2. Center Store Department Responsibilities
Department Operations
- Provide product information to educate customers. Do not prescribe products to customers.
- Stay up to date on the products Outpost carries and new products in the industry.
- Be aware of the Dietary Supplements and Health Education Act and any related legislation.
- Properly record credits, returns, and losses.
- Ensure aisles, backstock and storage areas are kept clean, neat, and free of debris.
- Maintain an organized layout of back stock areas.
- Uphold department safety guidelines to ensure the safety of all department staff.
- Advise Department Manager of equipment / replacement needs.
- Assist with department resets and quarterly inventory.
- Plan, organize, and supervise all department operations in absence of Center Store manager.
- Attend department meetings as scheduled.
Ordering and Receiving
- Order from vendors as assigned by Center Store Manager to ensure department is fully stocked, while inventory to a minimum.
- Receive and process deliveries. Check product condition and invoice accuracy upon delivery. Ensure correct product rotation.
- Ensure deliveries are stocked in a timely manner.
- Ensure proper handling of perishable product to ensure a safe and quality product.
- Assist with product returns and receive credit from suppliers as needed.
- Report problems with product and/or suppliers to Department Manager.
- Assist in inventory control including: accurate recording of losses and markdowns of products, maintaining invoices for accuracy and price changes, and assisting in inventories.
- Recommend product line changes, reduction, elimination, sale items, etc., to Center Store manager.
Merchandising
- Ensure all Center Store display areas are fully stocked, rotated, and properly fronted and faced.
- Ensure that all Center Store shelves, displays, aisles and storage areas are in a clean, orderly condition.
- Ensure proper shelf tags and sale signs are on shelves and displays.
- Request signs as needed.
- Set up and maintain displays, endcaps, and shippers.
- Assist Department Manager in maintaining proper product shelf space.
- Ensure merchandising guidelines are adhered to.
Personnel
- Assign daily tasks to Center Store staff and ensure they are always busy.
- Positively encourage department staff to excel at their job.
- Provide guidance and motivation and properly answer questions for department staff.
- Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.
- Assist in training department staff.
- Ensure Center Store staff is following department standard operating procedures.
- Assist Department Manager with employee job performance. Properly document employee performance during shift, when necessary.
- Assist Department Manager in informing staff of any changes in policies and procedures affecting department staff.
- Perform all duties included in department journeyperson and clerk job descriptions.
- Perform manager duties in their absence.
3. All Staff Duties
- Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
- Keep store orderly and clean.
- Maintain a positive attitude.
- Perform all other duties as assigned by Department Manager.
KNOWLEDGE, SKILLS, ABILITIES:
- Outstanding customer service skills
Previous experience with stocking, ordering, and receiv
- Pay Type Hourly