Cellcom Business Customer Experience Specialist (Manitowoc, Wi)

Joining Cellcom:

Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan. The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.

What you'll be doing:

TheBusiness Customer Experience Specialistwill provide sales support to wireless sales consultants, agents and major account representatives. Perform administrative functions and provide customer support to current and potential customers over the phone and in person. Retains current business through telephone contact. Implement sales support projects as needed.

Analyze customer account information, perform rate plan analysis, analyze and resolve billing issues.

Provide general sales support to wireless sales consultants, major account representatives, Inside Sales Reps and agents. Perform tasks such as system data entry, preparation of phones for sale, ESN change processing, equipment delivery, inventory tracking, literature stocking, and writing and sending correspondence

Work with customers to provide sales support and customer service over the phone and in person. Promote and explain Cellcom services to business and consumer customers. Handle billing questions.

Assist with preparation of rate and proposal presentations.

Assist sales staff in professionally responding to current and potential customer inquiries.

Assist with trade show and tabletop set-up and staffing.

Assist with walk-in customer sales opportunities including activating new equipment, billing questions, general customer service responsibilities, etc...

• Other duties as assigned

What we're looking for:

You need to bring...

• Four-year high school education or equivalent required.
• Associate degree preferred. In addition, must have two years' experience in customer service or sales, with knowledge of wireless sales and service preferred.
• Valid driver's license required.

To view our competitive benefits, click here!

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.