Cctv/Access Control Support Technician

Our mission is to build a more resilient and connected society, and providing flawless, next-generation IT services is only part of what Skyline does. We also believe that building a more resilient and connected society begins with us, our communities, and our workplaces. By embodying effective communication, mutual trust, and respect, we can positively impact every person and interaction.

With a mission and culture like Skyline's, it is no surprise that we are growing and looking for bright individuals who are unafraid of challenges, thrive on problem-solving, and are passionate about helping others succeed. As we grow, we need people like you to join our team. It is important to us that we can handle the work and maintain a desirable work/life balance.

Skyline Technology Solutions is a full-service IT integrator, enterprise solution provider, and product developer to transportation, education, and public safety customers in federal, state, local, and commercial spaces. Skyline specializes in managed IT solutions, public safety data, video interoperability, and physical security and access control services.

We create business-aware networks today that are flexible and scalable for tomorrow. Our approach lies in understanding our client's mission and designing a network that will evolve as they face new challenges in a multi-tenant environment. With specific expertise in enterprise networks, data centers, and service providers, we design the building blocks for future growth.

As a Support Technician you will be the front line supportresponsible for triaging, solving or escalating any service-related issues for Skyline Technology Solutions client base.

You can expect to spend your time accomplishing the following:

• 50% of the time on Objective 1: Install/Service Support
• 40% of the time on Objective 2: Internal Support
• 10% of the time on Objective 3: Customer Support

• Create badges in Genetec for Skyline employees
• Troubleshoot cameras and doors at all Skyline buildings
• Create/edit access groups in Genetec
• Perform Genetec system software upgrades
• Support Installation Projects
  • Pulling cameras into systems
  • Troubleshooting camera issues remotely
  • VMS and Access Control Support (as needed)
  • Assist in lab to configure cameras and program VMS/Access Control software (as needed)
• Service Support
  • Support field service technicians
  • Work with vendor/manufacture support to resolve issues
• If not available, can assign help from other support techs or lab tech
• Schedule service techs and can change schedule if needed
• Ensure SOAR board is updated
• Update project SPEC sheet as needed
• Respond to all tickets that come in throughout the day
• Resolve any tickets that can be done remotely
• Assign tickets to service technicians that will require site visits
• Update High5 with appropriate comments and billing information
• Perform system upgrades
• Ensure customer follow-ups are completed in a timely fashion

• Highschool Diploma or equivalent.
• Experience in CCTV systems 3+ years
• Experience in Access Control systems 3+ years
• High School Diploma/GED
• Proficient in Microsoft Outlook, Excel, Word, and Visio
• Verbal/Written Communication
• Customer Service Skills
• Certifications
  • Genetec
  • ONSSI
  • Identicard
  • Milestone
  • Feenics
• Extensive knowledge of all VMS and Access Control Software that Skyline uses
• Networking knowledge
  • Network layout
  • Port Forwarding
  • Firewalls
  • VPN
  • VLANs
  • Subnets