Cctv Operations Manager (Chicago)

Company Overview:

Birdseye Solutions is a North American leader in remote video monitoring, security, and facility supervision. With more than 500 professionals dedicated to making the world a safer place, the global company specializes in accident prevention, operational protocol enforcement, and putting property theft offenders and miscreants behind bars.

As one of the fastest growing tech-enabled surveillance companies, Birdseye has revolutionized the way large logistics facilities are secured and supervised. The company has carved out a unique market niche in the logistics space where it's supported by a loyal enterprise customer base that includes many Fortune 500's.

With its rapid growth over the past decade, the company has established a very strong platform foundation with unlimited growth potential. The Birdseye team delivers a world-class customer service experience that is upheld by its ICARE culture philosophy.ABOUT US VIDEO

At Birdseye, we pride ourselves on providing our employees with a challenging and rewarding work environment. Our team is made up of talented and dedicated individuals who are passionate about what they do, and we are always looking for new members to join us.

As a member of our team, you will have the opportunity to work on cutting-edge AI projects, collaborate with some of the brightest minds in the industry, and grow both personally and professionally. We believe in providing our employees with the resources and support they need to succeed, and we are committed to helping you reach your full potential.

In addition to a competitive salary and benefits package, we offer a range of perks and perks such as flexible work hours, remote work options, and opportunities for professional development. We also have a strong culture of teamwork and collaboration, and we believe that everyone's contributions are valuable and appreciated.

If you are looking for a dynamic and challenging work environment where you can make a real difference, then Birdseye is the right place for you. We would love to have you join our team, and we look forward to hearing from you soon.

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10-years ahead, join our team today. As one of Canada's fastest growing security solutions companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. We are looking for positive individuals that can thrive in a fast paced environment. Our fast growing customer base from a variety of industries will provide you with a diverse set of experiences.

Your full-time role will include providing a full range of management duties including:

New Installation & Service

• Update customer and CRM records with all events and throughout each job
• Completion of key tasks within agreed deadlines
• Manage and lead Project Managers on aspects of all CCTV installations and services
• Ensure service on customers' site is never down for more than 30 mins.
• Ensure high quality workmanship by all trades
• Monitor the standards of service, customer satisfaction, staff morale and initiate or recommend appropriate timely corrective action
• Ensure deadlines, service and maintenance contract obligations are met
• Advise management on risk, provide technical/professional advice and ensure compliance with legislation
• Ensure high levels of customer service, focusing on service delivery, first time fix, timely and effective communication
• Ensure all members of staff have clear direction, feedback and recognition for their activities
• Review new project proposals and develop execution plans
• Provide tech support and on-site help whenever required
• Control and reduce lost time (non-productive hours)
• Develop and maintain a strong relationship with key customers
• Discipline employees within established legislative and corporate guidelines
• Provide constant communication with employees, peers, and management

Purchasing & Inventory Control Management

• Ensure all inventory, both local or customer's property, is at its appropriate place at all times
• Accurate forecasting and maintenance of required stock
• Ensure fitness of all equipment is at 100%
• Create parts list for new installations
• Liaise with the accounting and operations department to resolve receiving and inventory discrepancies and/or issues.
• Recommend and implement approved Inventory Control policies and processes that relate to other departments

Plant & Equipment Maintenance

• Ensure warehouse is clean and organized at all times
• Ensure network is functioning in the most efficient fashion
• Maintain wellness of vehicles, trailers and pole at 100%
• Maintain documentation on all equipment, building infrastructure, etc. such as machine manuals, assembly drawings, spare part lists, and preventive/predictive and emergency breakdown work orders/instructions
• Coordinate with outside contractors on equipment repairs and to source the most effective repairs and upgrades cost

Estimates

• For customers, staff and trades
• Site surveys
• Accurate time allotment to be accurately tabulated before each job
• Maximum accuracy for all of the above

Record Keeping (digital format only)

• Maintain Installation manual is up to date
• Create new manuals and update existing manuals
• Update CRM with detailed activity with every client interaction
• Maintaining up to date password list shared with operations
• Video record all equipment after installation, create protocol

Innovation

• Implement improvements to our company's infrastructure and offering
• Educate all staff at every possible opportunity
• Update L1S with all learning and services
• Ensure all services, than can be done remotely, are done by L1
• Ensure Birdseye is using the most efficient and cost effective way to deliver sold services

Requirements:

Communication & Relationship Skills / Personal Character Traits:

• Ability to communicate effectively and professionally, both orally and written, with all levels within the company;
• Ability to develop and sustain cooperative working relationships with all business units, clients and tenants;
• Mature and self-motivated team player who is committed to personal growth and ethical integrity;
• Have strong relationships with industry peers and trade associations;
• Maintain a neat and professional appearance at all times.

Time Management / Working Environment

• Ability to allocate one's time effectively and manage tight deadlines;
• Ability to work under pressure and achieve quality results;
• Ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes;
• Results and detail oriented;
• Work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations;
• Is able to thrive within a busy working environment.
• Organizational & Leadership Skills -
• Ensures operations records, files and documentation are maintained in an orderly, accurate and timely fashion;
• Strong administrative and organizational skills;
• Possesses strong leadership, supervisory, mentoring and coaching skills;
• Demonstrates a mature outlook;
• Excels at accommodating client and tenant requests in a cooperative, diplomatic and expedient manner

Decision Making Skills:

• Ability to resolve problems using facts and sound reasoning;
• Ability to achieve goals using logical and strategic approaches to resolving challenges;
• Able to provide high level reporting when required.
• Accustomed to working on multiple projects at the same time
• A genuine team player, willing to share knowledge and can think out of the box

Travel:

• Must be willing to travel to project sites across North America if required

This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.

Employment Type: FULL_TIME