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Form of workJob Description
Job Description:
- Design, develop, troubleshoot, and debug existing Oracle CC&B system
- Implement edge system integration to Oracle CCB for exchanging data via API, webservices and messaging queues.
- Work collaboratively work with Customer Experience clients and IT staff to deliver effective and innovative business technology solutions.
- Establish best practices for CCB solution alignment with relevant industry, regulatory, and technical requirements.
- Design and develop new integrations with external vendors and CC&B system as required.
- Research and suggest new technologies, resources to improve CC&B application performance.
- Supports integration system testing with other edge systems.
- Lead medium size projects and initiatives in customer service area.
- Bachelors' degree in Information Technology or related field and minimum 5 years prior utility industry experience which includes at least 4 years CCB system development experience.
- In lieu of a bachelors degree, an equivalent combination of education and directly related experience totally 9 years is required.
- Demonstrated successful experience in the implementation of at least one Oracle CC&B system. Certification as Oracle Utilities Customer Care and Billing (CC&B) implementation specialist.
- Advanced in-depth technical knowledge of Oracle Utilities Customer Care and Billing (CC&B) systems.
- Strong knowledge of Meter-2-Cash life cycle.
- Extensive knowledge of all CC&B modules and Oracle Utility Application Framework (OUAF).
- Knowledge in CC&B integrations with various edge systems like utility website, Meter Data Management MDM), AMI, IVR, Payment channels etc.
- Knowledge of CC&B schema and skill to write complex queries for data analysis.
