Address
Form of work**Job Summary:**
The primary responsibility of this position is to manage a team of ~10 people and provide support for the Operations function in the Chicago location. The candidate will have a direct reporting line into the Executive Director and will be directly responsible for managing the operations team. The candidate will be responsible for understanding the key metrics and risk components within the team and manage the team to meet the financial goals and objective put forth by the Line of Business, while partnering globally with all the Stakeholders, Operations, Quality Assurance & Technology teams. The candidate will also be responsible for maintaining staff and budget requirements.
**Job Responsibilities:**
+ Manage people working within the team / department and strive improve performance standards attained . Manage individual and team performance standards to achieve and exceed business expectations
+ Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations . Identifies, manages and mitigates process risks and issues and timely escalation as necessary.
+ Coordinates the tracking and resolution of defects using the defect management process. Provides Weekly Scorecard, Status Reporting and MIS.
+ Leads communication calls with Technology, Quality Assurance, Business and Operations teams. Provide regular status reporting to relevant business areas.
+ Build strong working relationships with technology, product and operations to succeed in delivery. Provide primary contact cover for the department. Investigate and follow reported items through until resolution.
+ 3 - 5+ years of commercial banking/lending experience, loan documentation or collateral perfection experience . Demonstrated, well-rounded leadership with 2+ years in leadership roles in Financial Services (or comparable industries), Credit, Service/Operations, and/or Commercial/Business Banking with proven ability to make appropriate decisions in a high-volume environment. Experience with Commercial Loan operations preferred, including strong Loan documentation knowledge.
+ Understanding of pledging collateral to Federal Reserve Banks (Reserve Banks) to secure discount window advances and extensions of daylight credit for master account activity is preferable.
**Required qualifications, capabilities, and skills:**
+ Strong Leadership and People Management . Capacity and Resource Management.
+ Strong analytical ability and influencing skills.
+ Strong verbal, written, presentation and facilitation skills. Ability to present concise, direct and timely communications to executives, management and key. partners. Advanced knowledge of Microsoft Office,(excel, word, power point), etc.
+ Partnership and relationship management: must have ability to develop and maintain strong partnerships with numerous teams and key stakeholders.
+ Proven ability to work well both as an individual and part of a team.
+ Leadership and drive: well-honed ability to develop, to obtain agreement on, and to lead execution of a global agenda.
+ Project management and execution: must organize quickly and execute the agenda to meet short-term and long-term deliverables.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
