Investigate and handle moderate complexity auto liability claims with the supervision and guidance from the manager. Utilize current Claims technology. Research and determine coverage, conduct thorough investigations, evaluate damages and negotiate claim settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participating in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines. Participate in projects and initiatives as needed.
Preferred Experience and Skills:
- Proficiency with computers and current technology
- Interpersonal skills
- Oral and written communication skills
- Detail oriented and organized
- Negotiation skills and problem solving skills
- Strong Active Listening skills with the ability to show empathy to customers’ navigating a stressful situation
- Positive Attitude and willingness to learn and adapt in a dynamic environment
- Prior Professional Experience
Preferred Education and Training:
- Bachelor’s degree in Business, Criminal Justice or related field
- Or equivalent combination of education and experience
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