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SalaryCustomer Service Associate at Mat’s Pharmacy is the first point of contact for customers when they enter or call our store. You will be responsible for greeting customers entering our establishment, maintaining clean and tidy checkout area and keeping reports of cash/credit transactions. Also you will be answering incoming calls, directing calls to appropriate associates, and scanning documents into the system.
You must be able to work day and evening shifts.
Customer Service Responsibilities
- Greet customers entering establishments
- Utilize a cash register to perform sales transactions
- Assist customers with their shopping needs and questions
- Maintain a clean and organized sales floor
- Answer incoming calls and assist callers with their needs and (or) transfer them to the correct department
- Resolve customer complaints, guide them and provide relevant information
- Put out products from wholesalers
- Remove expired merchandise
- Answer telephones and direct the caller to the appropriate associate.
- Tactfully and pleasantly communicates with callers.
- Provide callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Guide customers with a timely and relevant information.
Qualifications
- Must be at least 16 years of age or older
- Excellent customer service skills
- Phone etiquette skills
- Computer and office equipment skills
- Friendliness and patience
- Cheerful and polite at all times
- Excellent verbal communication
- Customer satisfaction-oriented
- Strong communications skills in English
Competencies:
- Cash handling
- Credit transfers
- Retails sales experience
- Inventory
- Merchandising
Equal Opportunity Employer
Mat's Pharmacy and Medical Supply is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Application Question(s):
- Are you looking for full time or part time hours?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
