Cashier/Customer Service

Job description

JOB SUMMARY

A Picture Show Crew Member creates a warm and welcome environment for all guests by providing exceptional customer service. All associates may be considered for cross-training and some may be assigned duties in one or more areas at management discretion.

Picture Show Employment Perks Include:

· Employee discounts

· Free movies

· Growth opportunities

· Flexible Schedule

JOB RESPONSIBILITIES

· Provide exceptional customer service by answering guest questions or directing them to the appropriate place in a friendly and courteous manner.

· Clean and maintain a safe and orderly environment in the exterior and interior areas of the theater.

· Complete transactions by greeting guests, operate point-of-sale (POS) terminals, handling food items, make change accurately, and graciously assisting all patrons.

· Ability to effectively multitask as needed, including but not limited to customer service, cash handling, tearing tickets, and checking IDs when needed.

· Demonstrate consistent and effective sales techniques by meeting expectations for loyalty accounts, suggestive selling, and upselling soft drinks, combo deals, candies and other food items.

· Monitor auditoriums frequently for picture and sound quality.

· Follow all Picture Show policies and procedures to ensure an environment that is safe, clean, and in good repair.

· Maintain consistent personal attendance for all scheduled shifts.

· Distribute, ensure proper working order of, and understand how to operate American Disabilities Act (ADA) equipment.

· Ability to learn and understand the proper procedures on how to safely and correctly operate and clean equipment.

· Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, and concession areas.

· Perform daily stocking and general maintenance duties.

· Ability to work and meet deadlines with minimal supervision.

· Follow all procedures to ensure a safe work environment, as well as the safety of our guests.

· Perform custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures etc.

· Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.

· Follow instructions on safe use of all chemicals/cleaning materials after training.

· Ensure proper security of cash, receipts, and tickets.

· Enforce movie rating system.

· Assist with other crew functions and perform other duties as directed.

JOB REQUIREMENTS

· Flexible availability. Must be able to work nights, weekends and holidays.

· Standing, walking, lifting, twisting, and bending on a frequent basis.

· Ability to lift and carry up to 50 lbs. Stand, walk, lift, twist, and bend on a frequent basis.

· Positive attitude and customer service experience.

· Training will be provided.

·Ability to maintain regular and predictable attendance and adhere to the employee schedule.

Job Type: Part-time

Pay: $15.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person