Cashier Office Manager (Fiscal Specialist, Sr.) #81626

Description

Title: Cashier Office Manager (Fiscal Specialist, Sr.)
Position Number: 81626
Hiring Unit: VP Budget & Finance, Financial Mgt Office, Bursar
Location: Manoa Campus
Date Posted: January 10, 2024
Closing Date: January 25, 2024
Band: PBB, minimum $5,000/mo
Salary Information: salary schedules and placement information
Full Time/Part Time: Full-time
Temporary/Permanent: Permanent
Funding: General
Duties and Responsibilities

• *Manages the operations of the Cashier's Office. Plans, directs and monitors operations to provide proper fiscal controls, separation of duties, assure propriety of charges and refunds and initiates corrective action if necessary.
• *Supervises subordinate level professional and technical personnel in the performance of accounting, cashiering, cash management and computer support activities. Ensures maximum use of all staff resources.
• Establishes program specifications, cashiering policies and procedures for student accounts application. Coordinates execution of job among participating departments.
• *Analyzes, interprets and prepares tuition payment data reports for University use in response to inquiries from the UH administration, state legislature, federal and state agencies. Participates in special studies on tuition revenue, tuition waivers, etc.
• Enforces University policies for usage of tuition waivers. Consults with other University administrators and recommends alternate solutions for problem situations.
• Evaluates and determines student registration system and Banner AR user profiles for employees.
• Monitors the reconciliation of funds deposited into the University's tuition and fees special fund. Prepares accounting documents and fiscal reports. Analyzes data and reports to ensure funds are recorded and deposited correctly.
• Designs cashiering policies and procedures to effect validation and recordation of revenues into the University fiscal information system and deposit of monies to financial institutions.
• Keeps abreast of laws, directives, administrative procedures and policy decisions as they affect the cashiering and revenue collection function of the University; advise senior management of the implementation impact on resources.
• Plans, develops, conducts training for system-wide fiscal personnel on University cashiering procedures and policies. Provides advice to University personnel on proper cashiering procedures and policies.
• Provides staff support in developing policies and procedures for KFS applications affecting cashiering functions.
• Directs the operations of the department's network. Approves application development, physical and electronic security plans, user specifications for reports, employee access to applications.
• *Coordinates computer and human resources to interface with other UH departmental computing resources and financial institutions to ensure cashiering applications function correctly and transactions are recorded accurately and properly.
• Oversees the assessment, collection, cashiering, billing, deposit and refund of funds for tuition revenues.
• Resolves billing and payment disputes/problems with students and parents. Negotiates and/or approves special payment handling requests with students and University departments.
• *Analyzes, monitors and evaluates cashiering and collection policies and procedures. Establishes or modifies policies and procedures to ensure proper cash handling and safeguards.
• Formulates new cashiering policies and procedures for the assessment and implementation of new tuition types and fees.
• *Advises senior management of tuition assessment and payment issues, cashiering issues, refund issues, policies and procedures and provides staff support.
• Establishes and implements cashiering policies and procedures for the disbursement and return of financial aid funds and insures compliance with University policies and Title IV federal statutes.
• *Provides professional level assistance in the support of cashiering operations to students, parents, faculty, university departments, other institutions and general public. Resolves problems and discrepancies in person, by email communication and by phone.
• *Resolves problems with students, parents, faculty, university departments, and third party vendors, utilizing judgement in making a decision. Determines and analyzes system-type errors and makes adjustments as required. (i.e. eRefunds in TouchNet System, Banner error feeds)
• *Analyzes student financial services processes and procedures to identify and resolve problems.
• Reconciles various financial accounting systems. (Banner to TouchNet, FlyWire to Banner)
• *Analyzes and reviews various cashiering processes and procedures, payment transaction data and cashiering reports for program effectiveness and recommendation of improvements and changes.
• Assists with auditing and reconciling student ACH, installment plan, E-Commerce transactions.
• Assists in reviewing and improving process flows related to student financial services.
• Assists in developing and modifying internal procedure manual for current systems.
• Other duties as assigned

* Denotes Essential Functions
Minimum Qualifications

1. Possession of a baccalaureate degree in Business, Business Administration and 5 years of progressively responsible professional experience with responsibilities for student financial services, or fiscal management, or cashiering operations, or accounts receivable and collections; or an equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the student financial services or cashiering operations, or accounts receivable and collections, or fiscal management and customer service as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student financial services, or cashiering operations, or accounts receivable and collections or fiscal management and customer service.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
9. Supervisory experience in a medium to large organization.
10. Customer service experience in a medium to large organization.

Desirable Qualifications

1. Experience working with student financial services and/or student accounts receivable in an University setting.
2. Knowledge of federal Title IV regulations.
3. Knowledge of Banner SIS.
4. Knowledge of the University's Financial Management Information System (KFS)
5. Knowledge of computerized payment systems.

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: (1) resume; (2) cover letter indicating interest in the position and how the minimum and desirable qualifications of the position are met; (3) the names and contact information (telephone number and email addresses) of at least three professional references; and (4) copies of educational transcripts with CONFIDENTIAL DATA (ie. social security number, birth date, etc.) REDACTED. If requested transcripts are unobtainable by closing date, please indicate so where transcripts are required as an attachment. You will have a grace period of 7 days from closing date (1/31/2024) to email copies of your transcripts to systempo@hawaii.edu. Official transcripts will be required if selected to fill the position. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.Note: If you have not applied for a position before using NeoGov, you will need to create an account.
Inquiries:
System Office of Human Resources, systempo@hawaii.edu
EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/.
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/