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SalaryAbout the Job
Kroger Mid-Atlantic
Mechanicsville, VA
Job Position: Cashier (Full-Time Position)
Position Overview:
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages our customers to return.
- Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Essential Job Functions:
- Promote trust and respect among associates, with a positive attitude.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Slice deli meats and cheeses to customer’s requests using proper deli equipment.
- Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items or products for which they inquire about.
- Inform customers of deli/bakery/bistro specials.
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage.
- Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
- Use all equipment in the deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare food to Company standards.
- Adequately prepare, package, label, and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
- Properly use kitchen equipment, stove, computerized scale, fryer, steamer, and robot coupe.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures, identify unsafe conditions, and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions the customer acts with customers in mind, exceeds customers’ expectations, and gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
- Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, and provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, and can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
MinimumPosition Qualifications:
- Must be 18 or older.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math. (counting, addition, subtraction)
- Current food handlers permit once employed.
Desired Previous Job Experience:
- Retail experience.
- Second language. (speaking, reading, and/or writing)
Potential Career Path from this position:
- Department Manager.
- Other clerk positions.
