Cash Management Specialist

St. Luke’s Health System is currently seeking a Cash Management Specialistto join our Point of Service Cash Support Team under the direction of our Revenue Cycle Manager for our Cash Management department!

POSITION SUMMARY

The Cash Management Specialistis responsible for assisting patients with payments and questions on their billing account while simultaneously supporting other payment processing departments throughout the health system. This position provides a positive patient experience and ensures compliance with company policies and procedures as well as applicable state and federal regulations.

WHAT WILL I DO?

A person in this position acts in two different capacities in order to enhance the patient experience. The first responsibility is to process patient payments, analyze patient accounts, identify issues and errors, and resolve discrepancies. The second aspect of this role is to assist all cash handling sites systemwide, via customer support and providing education. This is done by creating procedures, presenting training, and auditing to the policies. The ideal candidate for this role is comfortable counting, processing and balancing large amounts of cash. They need to be confident in multitasking, extremely detail-oriented, and have excellent interpersonal and communication skills. Must be self-driven and work well without supervision. A willingness to have fun, work hard, and a true passion to help others and solve problems is key to succeeding in this role!

JOB RESPONSIBILITIES:

• Accept cash, check, and credit card payments in person from patients or patient representatives, or other appropriate personnel related to other payment/deposit activity.
• Responsible for duties related to the processing of payments and analyzation of patient accounts to identify issues and errors.
• Conveys detailed information regarding insurance payments, discounts, adjustments and patient responsibility to patients and/or customers and assists in interpreting account statements.
• Responsible for proper documentation/authorization to support transactions.
• Assists with cash handling set up of new sites.
• Conducts systemwide onsite audits of cash handling practices.
• Assists in creation and validation of training tools which support the education of system users.
• Delivers appropriate level of instruction/training and/or assistance to system users.
• May serve as a resource to others in the resolution of complex problems and issues concerning cash handling.
• Acts at technical expert on process(es) flow and may act as backup for processes outside of area of expertise.
• Analyzes and interprets company policies, procedures and state and federal regulations affecting the assigned functional area
• Some travel required
• Performs other duties and responsibilities as assigned.

Responsibilities

• Under limited supervision, performs professional level support activities in one or more functional areas of Cash Management. Uses established procedures to perform assigned tasks.
• Responsible for duties related to the processing of payments and adjustments in accordance with company, state, and federal policies, procedures and regulations.
• Conducts special research that are unique in nature related to patient accounts and other payments which may result in recalculation of pay history
• Responsible for proper documentation/authorization to support transactions.
• Assists in creation and validation of training tools which support the education of system users. Delivers appropriate level of instruction/training and/or assistance to system users.
• Analyzes patient accounts, identifies issues and errors. Conveys detailed information regarding insurance payments, discounts, adjustments and patient responsibility to patients and/or customers and assists in interpreting account statements.
• May serve as a resource to others in the resolution of complex problems and issues.
• Acts at technical expert level on one or more process flows.
• Accepts cash, check, and credit card payments in person from patients or patient representatives, or other appropriate personnel related to other payment/deposit activity.
• May act as backup to one or more processes outside of area of expertise.
• Analyzes and interprets company policies, procedures and state and federal regulations affecting the assigned functional area.
• Performs other duties and responsibilities as assigned.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 2 years of relevant related experience in the functional area or related experience.

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.