Cash Applications Specialist

Are you ready to be a part of a passionate and hard-working team eager to drive our business forward and exceed customer expectations? If so, then Encore Fire Protection is the place for you! We are a rapidly growing, entrepreneurial-spirited organization seeking to add talent to our accounts receivable and collections team. Our work environment is fast-paced and challenging; we work hard but celebrate our achievements together. If you are smart, motivated, and looking for a challenging and rewarding opportunity, consider joining the Encore Fire Protection team!
Encore is an industry leading, full-service fire protection company serving all of the Northeast. Our continued growth and success has created an opening for an Cash Applications Specialist in our Pawtucket, Rhode Island office. A successful candidate will be presented with the opportunity for career advancement based on demonstrated skills, dedication, and results.
What you'll be doing:
The Cash Application Specialist performs daily activities related to handling, processing and depositing cash receipts in order to ensure prompt and accurate recording of payments to customer accounts.
Your responsibilities:

• Daily processing of customer payments, including payments made by credit card, ACH/Wire, branch deposits and posting to customer accounts.
• Identify issues associated with short payments and overpayments. Escalate issues to rectify, as appropriate.
• Interface with the Customer, as well as, Encore associates to troubleshoot and resolve customer payment discrepancies.
• Review a variety of reports, documents and on-line data to research payment issues.
• Resolve unapplied payment issues.
• Receive inbound Cash Application related customer queries via phone or email.
• Place outbound phone calls in regards to Cash Application issues or questions that are related to customer accounts.
• Research and maintain customer information for automated identification of customer payments.
• Research customer duplicate payments and request refunds when applicable
• Maintain customer information for automated payments.
• Special projects and other duties as assigned.

The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Requirements
What you will need:

• Prior accounts receivable, Cash Applications, billing and/or collections experience preferred but Proficient with Microsoft Office.
• Exhibit customer focused behavior such as building positive relationships and strive to understand customer's needs, both internal and external
• Ability to deal with difficult situations in a diplomatic and professional manner.
• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
• Ability to work in a fast-paced environment and able to multitask
• Strong time management skills Self-motivated
• A positive approach and willingness to learn coupled with the ability to work in a team environment.

Benefits
As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

• Hourly pay commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Snacks and coffee every day and weekly "to-order" office lunches and breakfast
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status