Case Specialist

TITLE: Case Specialist
LOCATION: El Paso, TX
TRAVEL: Minimal (less than 10%)
This position is part-time on-call (PTOC) working on an as needed basis.
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About The Team
We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you'll be part of - TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role
Our Case Specialist will work closely with the Program Director, Case/Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement's (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports.
What You'll Do
Will speed the unification process, shorten the time UAC remain in ORR care, provide adequate and effective coordination, and mitigate risk for ORR and TPG.
Responsibilities include, but are not limited to:

• Proficiency in operating and maneuvering computers, laptop, smart phones and with knowledgeable use of Social media, web chat, and source language colloquial terms and expressions.
• Demonstrated ability to service a diverse group of clients, including refugees or other vulnerable populations.
• Proven experience and high level of comfortability operating technology and learning new software applications quickly.
• Organized, works with a sense of urgency and is a deadline-driven self-starter; capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Aptitude to work cross functionally with TPG personnel and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment.
• Ability to work independently and exercise a high level of confidentiality.

• Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel.
• Perform related duties as assigned, within your scope of practice - management reserves the right to revise these duties as necessary.

Minimum Qualifications & Skills

• Minimum High School Diploma/GED and preferred four (4) years' experience in a professional setting.
• Native or near-native oral and written communication skills in English and Spanish
• Must be available to work a flexible schedule, including nights and weekends.
• Perform other duties as assigned.
• Must possess strong computer skills in MS Office, including Excel, Word, Teams
• Ability to type 45 wpm

Key Behaviors:

• Long-term view on people expressed through compassion and support
• Passion to be involved in high-impact work that makes a difference
• Drive for excellence and continual improvement

Work Environment
This role is shift-based and onsite in the El Paso area. Tasks/assignments are dynamic and will change based on needs and resource availability, meaning Case Specialists are expected to provide additional administrative support, including the completion of data entry and other duties, as needed.
Work Schedule
This is a full-time position, but hours could vary depending on needs. Due to the importance of this position, employees supporting this contract can be required to work extended hours to include evening work, on-call, and weekends to support time-sensitive or real-time complex services. This position is considered ESSENTIAL.
Condition of employment:

• Complete a rigorous culture and competency testing process
• Complete a Drug Test
• Must be at least 21 years of age

• A valid US Driver's license
• Have the ability to obtain a Public Trust Clearance

Security Clearance Requirements:

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.

• Must be a U.S Citizen or Permanent Resident
• Residency requirement - 3 consecutive years in the last 5 years.

Physical Demands

• Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees.

• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

For more information about the company please visit our website at https://www.theprovidenciagroup.com
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.