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SalaryAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Job Description
We are seeking a detail-oriented and experienced individual to join our team as a Bank Case Processor. In this role, you will be responsible for providing support in investigating, managing, and resolving cases involving unauthorized, disputed, or erroneous account activity. The primary focus may include credit, debit, prepaid card, digital, ACH, or checking transactions. The ideal candidate will have a strong understanding of banking operations, exceptional problem-solving skills, and the ability to ensure compliance with federal regulations.
Responsibilities
- Case Support: Provide comprehensive support in processing and managing cases related to unauthorized, disputed, or erroneous account activity
- Investigation: Conduct thorough investigations into reported cases, gathering relevant information, and analyzing transactional data to determine root causes and potential resolutions.
- Disposition: Determine appropriate actions and resolutions for each case based on investigation findings, company policies, and regulatory requirements.
- Transaction Analysis: Review and analyze prepaid card, transactions to identify patterns, trends, and potential instances of fraud or error.
- Compliance: Ensure compliance with federal regulations, including but not limited to Regulation E, Regulation Z, and the Electronic Fund Transfer Act (EFTA), throughout the case handling process.
- High school diploma or equivalent
- Typically at least one year of related work experience
- Basic knowledge of products, services, terminology, policies, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Good time management skills to maximize the customers that can be assisted while maintaining a high level of customer service
- Ability to work with well with customers and discern and communicate complex details related to claims or disputes
- Competent in leveraging standard technology, tools, and applications used within the industry role
- Effective verbal and written communication skills, with proficient research and analytical abilities
- Ability to perform assigned work in a deadline sensitive environment
- Knowledge of federal regulations governing consumer banking, including Regulation E, Regulation Z, and the Electronic Fund Transfer Act (EFTA).
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week In The Jacksonville, FL or Minn, MN office and the flexibility to work outside the office location for the other days.
Schedule is M-F 8:30am-5pm
#TPSS #USBOps
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $25.63 - $28.19 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
