Case Manager's Assistant

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.  

Use your administrative and social services skills as a Shelter Monitor!

The Salvation Army is seeking Case Manager's Assistants to provide care and assistance to shelter residents in King County. This role helps individuals in immediate need and coordinates and responds to crisis and inquiry calls by providing support, information, and referrals to individuals seeking assistance with food, shelter, and resources. Responsibilities include scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds.

This position is full-time, non-exempt, and located in Seattle, Washington. 

• Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the William Booth Shelter operational guidelines.
• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.
• Ability to properly operate all safety and security systems, which may include intrusion alarms, fire alarms, automated gates, door locks and key card systems, and CCTV video monitoring.
• Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.
• Assists Case Managers and WBC Supervisor with conducting intakes for clients upon entry
• Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem-solving and the decision-making process; organize own work; present material properly and accurately document activities.
• Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs, and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
• In the absence of on-duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise.
• Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Maintain statistical records, reports, logs, files, and other required documentation.
• Work cooperatively with other Salvation Army staff and programs.
• Given the critical nature of duties associated with this position, ensure timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary.
• Ensures that case records, social services systems (e.g. Wellsky, HMIS, Bridges & Others), and all required forms and reports are maintained in the prescribed format;
• Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• All other duties as assigned

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter/residential preferred
• Driver’s License preferred

• An ability to engage with diverse populations in a respectful and culturally responsive manner
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Attention to detail required
• Self-starter
• Team player
• Strong use of the English language in verbal and written communication 
• Excellent interpersonal skills
• Effective communication and telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Ability and willingness to keep information confidential
• Ability to pass a “Protecting the Mission” background check, as required by Salvation Army Standards.
• Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure
• Basic mathematical skills (addition, subtraction, division, & multiplication)
• Willingness to abide by the Salvation Army’s drug and alcohol policy.

• Microsoft Office Suite
• Working knowledge of integrated database applications and/or ability to use new software programs with basic training.

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps and to climb stepladders as necessary to perform duties of the position.
• Ability to grasp, push, and pull objects such as files, and file cabinet drawers, and reach overhead
• Ability to lift up to 45 lbs.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

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There are multiple possible shift times, which will be determined in the interview process based on organizational needs and candidate preferences. All possible shift times are listed below, however, there are no guarantees that any specific shift time is available at any given time. 

Shifts:

• Morning: 6:00am - 2:30pm
• Swing: 2:00pm - 10:30pm
• Graveyard: 10:00pm - 6:30am

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A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:  Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options.  An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:  Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:  The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:  12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays:  13 designated holidays + 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required.  The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable.  If the applicant requests an exemption, then the processes described in this summary should be followed.