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Form of workAbout Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
As a core member of ACCESS Harris, the Uplift Case Manager is responsible for all aspects of the delivery of the Uplift Harris project, including case management, schedule, quality, and budget. Under the supervision of the ACCESS Cohort Manager, the Uplift Case Manager is a team member that seeks to ensure participants receive tailored services to meet all of their unique needs. The role includes all facets of case management from initial assessment, identification of resident needs, case planning, incorporating specialist rehabilitation, reintegration interventions and services, as well as facilitating links with the resident's support groups and external providers.
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
As a core member of ACCESS Harris, the Uplift Case Manager is responsible for all aspects of the delivery of the Uplift Harris project, including case management, schedule, quality, and budget. Under the supervision of the ACCESS Cohort Manager, the Uplift Case Manager is a team member that seeks to ensure participants receive tailored services to meet all of their unique needs. The role includes all facets of case management from initial assessment, identification of resident needs, case planning, incorporating specialist rehabilitation, reintegration interventions and services, as well as facilitating links with the resident's support groups and external providers.
***This is a grant funded position***
Duties & Responsibilities:
- Responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to the identified vulnerability; assists with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health
- Responsible for an assigned caseload and be responsible for the successful case planning for program participants; assess the participant's service level needs, individual challenges, and strengths; conduct screening and intake assessment within designated time-frames and monitor the case for the duration of the program; maintain case records and documentation as appropriate
- Provide trauma-responsive case management services, effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised; Provide empathetic advice and guidance to participants to ensure participant satisfaction and program completion
- Complete all pertinent program documents within designated timeframes; duties may include intake, enrollment, case management, monitoring, group facilitation, resource referrals, etc. effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised
- Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants; ensure the safety and basic needs of the participant are met in an appropriate and caring manner; Coordinates and provides care that is safe, timely, effective, efficient, equitable, and participant-centered
- Accompany participants to medical, housing, and other needed appointments, and any other in-field support requested; communicate with members of the community, colleagues, and clients effectively and efficiently
- Facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders; Provide continuous feedback to the Care Coordination Team during case conference; maintains case records and documentation as appropriate
- Support participant engagement in services, including following-up with external service providers including but not limited to physical and mental health, substance use treatment, parenting support, and educational programming; Helps participants make informed decisions by acting as their advocate regarding their clinical, emotional, nutrition, and life skills status; intervenes with treatment options when necessary
- Manage, monitor, and report on all components of the Uplift Harris pilot project; manages assignments and coordinates roles and responsibilities for a cross-functional project team that includes members from different offices and divisions within Harris County; ensure project data (quantitative and qualitative) is accurately and confidentially obtained, tracked, analyzed, and compiled as well as easy to reproduce and present
- Other duties as assigned, including special tasks involved in responding to an emergency event
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education:
- Bachelor's degree from an accredited college or university majoring in Public Health, Public Relations, Social Work, or a related field
Experience:
- One (1) year of experience working as Case Manager or in Case Management
Licensure:
- Valid Driver's License (Texas upon hire)
Knowledge, Skills and Abilities:
- Proficient in Microsoft Office Suite software including 365 programs
- Must be comfortable learning new computer software and guiding others through its use
- Handles sensitive or difficult issues with grace and confidence
- Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures
- Be knowledgeable of community resources and refer clients as needed
- Staff in this position should possess a high level of tolerance for this emotionally demanding and stressful work while at the same time being supportive and understanding of the stresses being experienced by both participant and staff
Core Competencies:
- Organizational Leadership
- Understands the organizational mission
- Understands ethics and public good; is concerned with public trust
- Demonstrates respect for the opinions and beliefs of others
- Collaboration:
- Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
- Demonstrates a sense of responsibility for the success of the group
- Collaborates with others to improve quality and address needs
- Innovation:
- Ability to adapt to change
- Interpersonal Abilities/Personal Characteristics:
- Treats others with courtesy, sensitivity, and respect
- Behaves in an honest, fair, and ethical manner
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment
- Self-motivated
- Organizes and maintains work environment to allow for maximum productivity
- Communication
- Communicates clearly and effectively, both orally and in writing
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.
- Part-Time | Up to 30hrs per week.
- Monday - Friday
- Weekends and evenings as necessary.
- Ability to work outside normal business hours (evenings and weekends)
- May be required to travel which may include transporting clients, participating in community outreach programs, and attending meetings and training opportunities
- This job operates in a professional office environment with occasional visits needed to private residential homes, clinics, and other community organizations.
- Staff may make site visits using personal vehicle
- This is a largely sedentary role; however, some duties would require the ability to lift up to 25 pounds and bending & standing for periods at a time.
- Harris County Public Health (1111 Fannin Street, Houston TX 77002).
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
