Case Manager, Turning Point (Sunday-Thursday 8:00Am-4:30Pm)

Title: Case Manager

Reports to: Senior Program Manager/Project Director

Schedule: Sunday-Thursday 8:00am-4:30pm

Location: Turning Point 1447 16th Street, Santa Monica, CA 90404 

Status: Full-time, Non-Exempt (Hourly), Non-Management 

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

Essential Duties and Responsibilities:

Serve a caseload of approximately X clients, providing active case management for all assigned cases, including meeting weekly with each person individually

Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness

Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations

Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.

Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers

Facilitate intakes for individuals who are referred into interim housing

Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach

Facilitate wellness, enrichment, and life skills groups

Provide crisis intervention when needed

Maintain client confidentiality at all times while following agency, state and HIPAA regulations

Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements

Participate in case conferences, individual supervision, and other staff meetings

Work in collaboration with other agency and program staff, in order to coordinate services

Communicate effectively and in a timely manner with management, peers, and clients

Participate in evaluation and trainings in order to better respond to client/community needs

Other duties as assigned

Qualifications/Requirements:

Bachelor's degree in related field, strongly preferred but not required

Minimum of one (1) year of experience in case management required

Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless )

Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred

Skilled in non-violent crisis intervention

Ability to self-motivate and be flexible in a fast paced environment with minimal supervision

Strong interpersonal and team building skills

Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Responsibilities Common to All Agency Employees

Maintain a safe work environment and confidentiality at all times

Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

Organize and prioritize multiple activities to meet all external and internal deadlines

Maintain professional demeanor that reflects positively on the agency

Demonstrate respect and courtesy toward others

Able to thrive in a work environment emphasizing teamwork and collaboration

Respond in a timely manner in all aspects of communication

Work with minimum supervision

Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b)

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts