Case Manager - Transitional Housing (East Elmurst, Queens)

Title of Position:Case Manager, Supportive Housing FLSA Status: Non-Exempt

Department: Supportive Housing

Reports to: Program Director

Salary: $24.49/hr

Positions reporting to this position: None

Purpose of the Position

The Case Manager is responsible for a caseload of up to 25 client families. They are responsible for case management from a Motivational Interviewing (MI) and Trauma Informed Care (TIC) perspective and will provide quality services to all families. In addition, they will comply with all regulatory and HUD (Department of Housing and Urban Development) requirements. The Case Manager will work with the Program Director to assist families in maintaining their permanent housing.

Responsibilities:

• Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals.

• Initiate and complete client intake information into AWARDS database system and compile supporting documentation.
• Ensure all AWARDS data and supporting documents are printed and filed appropriately in the client chart and all documentation remain current.
• Conduct orientation with families and review with the family the facility rules, clients’ rights and responsibilities, the grievance/complaint process, and emergency disaster procedures, etc.
• Conduct monthly or as needed home visits with all families.
• Provide comprehensive case management, including crisis intervention, counseling services, group counseling, and other appropriate supportive services.
• Develop a service plan for each client, which will define the families’ goals and track their progress.
• Collaborate with community service providers as needed with the goal of maintaining self-sufficiency.
• Provide training, coaching, and support to clients and provide opportunities for practicing skills that will enable clients to achieve their goals.
• Work with clients to resolve Public Assistance needs, including sanctions.
• Refer and escort client/families to appropriate medical and mental health services, relapse prevention services, education/job training program, legal and advocacy services, and other community resources as needed.
• Track referrals and follow up with client families’ progress.
• Attend program meetings, agency-wide meetings, client community meetings, and staff training.
• Prepare all mandated reporting documentation as required by the Program Director and funding agencies.
• Perform other related duties as needed.

Essential Functions:

• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to make client referrals as appropriate using knowledge of community resources.
• Ability to work independently but relates issues to manager appropriately.
• Attend supervision meetings as required.
• Ability to work in a team environment.

• Ability to ascend/descend stairs in the buildings where client/families reside.
• Ability to complete home visits and fieldwork as needed using public transportation.

Qualifications:

• Commitment to Win’s mission, vison, and values.
• Bachelor’s degree in human services or related field.
• Knowledge of working with at-risk families around the issues of HIV/AIDS, substance abuse, mental health, and medical conditions from a MI and TIC perspective.
• Familiarity with social services settings and working with clients/families on vocational and housing issues.
• Familiarity with Public Assistance policies and procedures.
• Excellent organizational and computer skills.
• Excellent written and verbal communication skills.
• Bilingual English/Spanish a plus.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.