Case Manager, Palm Motel

Job Title: Case Manger
Setting: Site-based
Site:Palm Motel 2020 14th St. Santa Monica Ca 90405
Reports to: Program Manager
Status: Non-Exempt (Hourly), Full-Time, Non-Management 
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. 

Essential Duties & Responsibilities

Serve a caseload of approximately X clients, providing active case management for all assigned cases, including meeting weekly with each person individually

Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness

Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations

Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.

Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers

Facilitate intakes for individuals who are referred into interim housing

Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach

Facilitate wellness, enrichment, and life skills groups

Provide crisis intervention when needed

Maintain client confidentiality at all times while following agency, state and HIPAA regulations

Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements as well as spreadsheets and other reports in accordance with agency requirements

Participate in case conferences, individual supervision, and other staff meetings

Work in collaboration with other agency and program staff, in order to coordinate services

Communicate effectively and in a timely manner with management, peers, and clients

Participate in evaluation and trainings in order to better respond to client/community needs

Other duties as assigned

Qualifications/Requirements:

Bachelor's degree in relevant field or equivalent experience required

Minimum of one (1) year experience in case management required

Active driver's license and up to date car insurance required

Experience working with participants with mental illness, chronic health issues, and substance abuse disorders

Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.

Knowledge of HMIS database strongly preferred

Detail oriented with excellent time management skills

Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc), required

Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

1.    Maintain a safe work environment and confidentiality at all times
   2.    Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
   3.    Organize and prioritize multiple activities to meet all external and internal deadlines
   4.    Maintain professional demeanor that reflects positively on the agency
   5.    Demonstrate respect and courtesy toward others
   6.    Able to thrive in a work environment emphasizing teamwork and collaboration
   7.    Respond in a timely manner in all aspects of communication
   8.    Work with minimum supervision
   9.    Perform other duties as assigned

Equal Opportunity Employer 

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.  

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks 

   Medical Insurance 
   Vision Insurance 
   Dental Insurance
   Retirement Planning (403b)
   Paid Holidays 
   Paid Vacation Days
   Paid Sick Days
   Employee Assistance Plans (EAP)
   TELUS Health 
   Flexible Spending Account (FSA)
   Basic Life / Accidental Death & Dismemberment (AD&D)
   Voluntary Short- and Long-Term Disability
   Voluntary Pet Insurance
   Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
   The People Concern University & Certificates 
   Corporate Discounts