Case Manager

JOB DESCRIPTION

Title: Case Manager, Navigation Center (Individuals)

Reports to: Community Manager

Purpose: Provides comprehensive case management to homeless clients determined to have higher acuity, including assessment, case planning, and evaluation of services.

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes the vision and direction of the agency’s values
• Delivers services with safety, respect, and effectiveness
• Follows all policies and procedures of the organization
• Participates in assessment review with case advocates
• Completes safety plan and risk minimization plan to appropriately support residents in community, including home visits and accompaniment to appointments
• Maintains professional rapport with service user, peers, and other community service providers
• Practices fidelity to the Intensive Case Management Housing First Model, working with service users to achieve greater independence over time
• Provides referrals to appropriate other service providers within the agency and externally
• Balances the needs of caseload based upon acuity, length of time in the program, state of housing stability, etc., supporting 15-20 individuals at one time
• Advocates for the resident as needed
• Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate
• Organizes and maintains resident case files in a timely fashion and in accordance with professional practice
• Performs other duties as assigned
• Consequences of error include lawsuits and loss of licenses/status/funding

Education and Experience:

• Bachelor’s degree in Human Services or certification in Case Management
• At least 3 years’ experience in Human Services field such as advocacy or case management

Knowledge, Skills and Abilities:

• Ability to work in a fast paced environment
• Must work well under pressure
• Must be flexible and able to multi-task
• Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
• Must be solution-focused and organized in achieving objectives with all service users
• Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments
• Ability to maintain confidentiality in all aspects of the work environment
• Excellent oral and written communication skills
• Computer skills and data entry required
• Requires verbal and numerical intelligence

Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, listening, speaking
• Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.

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Signature Date

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Multiple locations