Case Manager

CASE MANAGER

Posted: 1/30/23

ORGANIZATIONAL SUMMARY

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 230 employees, citywide.

PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court for defendants of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention, but are at risk of failing to appear in court if released on recognizance.

The program, which operates during the day and night court, screens targeted defendants for release, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a screening protocol for substance abuse and mental health issues, and agreeing to program monitoring and reporting of non-compliance, re-arrests and scheduled court appearances.

POSITION SUMMARY

Reporting to the Supervising Clinical Case Manager and under the direction of the Clinical Director, the Case Manager is a dynamic, knowledgeable and experienced individual with a social service, psychology, or clinical background to help make an impact on the ever-changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city.

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

PRIMARY RESPONSIBILITIES

The Case Manager's functions include:

Client Needs Assessments:

• Conducting the intake/assessment interview to identify participants' immediate needs, including risk factors for criminal recidivism.
• Assessing for mental health and substance abuse problems, making outside referrals as appropriate.
• Verifying participant contact information, applicable activities and responsibilities to assign participants to a designated level of supervision

Client Engagement:

• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court
• Motivating participants to engage in voluntary services.

Documentation and Reporting:

• Updating computerized case management appointments accordingly to produce periodic reports on participant compliance
• Writing formal progress reports for each court date, in accordance with program requirements and quality standards; advocate for graduated sanctions for eligible clients
• Completing all necessary documentation and maintain all data set reporting requirements in the agency database

Teamwork and Relationship Building:

• Maintaining professional communication with defense attorneys, ADA's, and referral agencies until transfer or completion of reporting responsibilities
• Appearing and advocating in court regarding participants' compliance as necessary
• Actively participating in clinical supervision, case review meetings, staff meetings, and on-service trainings; identify new opportunities for staff development

QUALIFICATIONS

• Bachelor's degree in social work, psychology, sociology, criminal justice, or other related field
• At least 2 years of experience in case management
• Knowledge of NYC Court Operations, preferred

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate with the ability to quickly adapt to changing technology
• Bilingual skills preferred (Spanish, Mandarin, Korean, French-Creole, a plus). Those with other language skills are also encouraged to apply.
• Must be willing to work evening and weekend hours, if needed
• CASAC or CASCT encouraged to apply

Note: This position is expected to operate on a hybrid schedule with in-person work 4 days per week and 1 remote day. The successful hire must be able to assume responsibilities that are both remote and on-site, in accordance with CJA policy at the time of hire, this includes access to your own personal computer, laptop or tablet, and internet, until company devices can be issued. Terms and conditions are subject to change based on business needs and prevailing public health guidelines.

DEADLINE FOR APPLICATIONS: Until Filled

SALARY: $59, 534

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks' vacation, paid holidays and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

COVID-19 GUIDELINES

Effective October 1, 2021 all new hires must be fully vaccinated and show proof of vaccination on, or before their official start date. Failure to provide proof of vaccination will result in revocation of CJA's offer of employment.

NOTE: Only those candidates being considered will be contacted. No phone calls please.

The New York City Criminal Justice Agency is an Equal Opportunity Employer