Case Manager

Position Description: The Case Manager position is responsible for engaging UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment, with the goal of assisting clients in identifying, obtaining, and maintaining permanent housing. Case Manager is the primary point of contact for community providers ensuring collaboration across service sectors.

Essential Duties and Responsibilities:

Client Engagement and Rapport Building

• Assesses immediate client needs and ensures immediate connection to resources.
• Supports with orienting clients to program rules and expectations as well as UMOM's full scope of services.
• Develops a relationship through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.

Collaboration

• Coordinates with the Workforce Development team to continuously develop income-based resources for shelter clients.
• Identifies and maintains service collaborations with outside providers.
• Participates in service coordination team meetings with internal and outside providers.

One-on-One Case Management and Documentation

• Maintains a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your caseload.
• Enters timely and accurate case notes and assessments per agency expectations for each client while maintaining client confidentiality and following program guidelines for charting.
• Utilizes evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
• Supports clients with securing identification and documentation needed to access housing.
• Thoroughly assesses client needs while identifying and strategizing around barriers to long-term success.
• Assists clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.
• Meets regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
• Transports and/or accompany clients as needed to support with housing and/or employment search or to make connections to other resources.
• Works in conjunction with UMOM's workforce development specialists to align employment opportunities and obtain employment for your clients.
• Ensures clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, including local viable transportation options.

Qualifications and Competency Requirements:

Experience and Education

• Bachelor's degree required
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
• Knowledge of homeless services, community resources, workforce and understanding of housing providers

Computer Skills

• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Valid AZ driver's license and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage (mileage reimbursement available)

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.