Case Manager

Job Summary:
Special Touch Nursing Services is seeking a compassionate and dedicated individual to join our team as a Case Manager or RN Case Manager. This is a full-time, hourly position based in South Charleston, West Virginia. As a Case Manager or RN Case Manager, you will be responsible for providing high-quality, individualized care to our clients in their homes, managing their medical needs and coordinating with other healthcare professionals. You will have the opportunity to build strong relationships with your patients and make a positive impact on their lives.

We are looking for a candidate to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full patient care cycle. Case manager duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services needed. A certified Case Manager is a plus.

Responsibilities

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
• Handle case assignments, draft service plans, review case progress and determine case closure.
• Help clients achieve wellness and autonomy.
• Facilitate multiple care aspects (case coordination, information sharing, etc.)
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Develop effective working relations and cooperate with medical team throughout the entire case management process.
• Arrange abeyances with social services, health and governmental agencies.
• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
• Record cases information, complete accurately all necessary forms and produce statistical reports.
• Promote quality and cost-effective interventions and outcomes.
• Assess and address motivational and psychosocial issues.
• Adhere to professional standards as outlined by protocols, rules and regulations.

Skills

• Proven working experience in case management, including as a nurse, medical, mental health care manager or a related job
• Excellent knowledge of case management principles, healthcare management and reimbursement
• Previous experience with psychological aspects of care
• Effective communication skills
• Excellent organizational and time management skills
• Familiarity with professional and technical emerging knowledge
• Problem solving skills and ability to multi-task
• Compassionate with teamwork skills
• Current license, certification or registration
• BS degree in related healthcare field

Qualifications

• Required: Unencumbered RN License or Social Work License
• Preferred:  Case Management
• Preferred:  Certified Case Manager
• Preferred:  Healthcare Management
• Preferred:  Time Management