As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
- a high school diploma; customer service and communication skills
- ability to work in a fast-paced environment
What is the work?
Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products and assists them with selections
Food Service:
- Prepares, packages, and merchandises fresh product
- Slices, packages, labels, and rotates products
- Scans in items on Telxon for production
- Assists in technical areas as needed
Sales:
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Makes regular announcements related to freshly-produced items, and to increase sales
Food Safety / Sanitation:
- Cleans and sanitizes display cases; properly operates / maintains equipment
- Complies with H-E-B food safety and sanitation standards
- Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities:
- Aguas:
Prepares fresh specialty drinks and food products specific to the Aguas department
- Floral:
Designs and executes merchandising programs
Tracks seasonal record when appropriate
- Market:
Ensures proper product rotation and storage
Maintains coolers and freezers
Weighs, prices, and packages selections
Operates power meat prep and process equipment
- Produce:
Assists floral department when needed
Communicates product knowledge to customers by explaining and providing samples
Cuts, wraps, and prices produce to be placed on sales floor
Maintains signing program
- Seafood:
Weighs, prices, and packages selections
Maintains coolers and freezers
What is your background?
- Minimum age 18 (mandatory)
- High school diploma (or equivalent)
- Completion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Perishable Representative?
- Computer systems knowledge (Telxon, ACR, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
Can you...
- Function in a fast-paced, retail environment
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department
Market:
- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion
- Frequently be exposed to wet, cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
- Occasionally be exposed to hot conditions, ambient temperatures, loud noise
- Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs**
Seafood:
- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Frequently be exposed to wet, cold conditions
- Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, ambient temperatures, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs**
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
05-2014