Carrier Sales Manager

The Carrier Sales Manager is responsible for booking freight and developing and managing carrier relationships. This position will focus on matching freight with approved carriers, negotiating rates and overseeing the shipment.

Primary Responsibilities:

• Cultivate and grow carrier book of business by developing strong, long-term relationships with carriers built on consistent, open, honest and transparent communication.
• Serving as trusted company point of contact, provide drivers and carriers with the highest level of customer service
• Utilize team to provide a seamless carrier / driver experience and resolve issues in a timely manner to ensure carrier / driver satisfaction and retention.
• Strategically match available carrier partner equipment to customer Ensure every available load is covered for the day and daily outbound calling goal is met.
• Acting in the company?s best interest, select the most suitable carrier and pay the appropriate rate for each load moved.
• Continually build market knowledge to understand rates through proactively learning about the industry and staying current on market trends (i.e., reading industry publications).
• Assist dedicated Enterprise Operations Associate with keeping boards clean and updated.
• Send rate confirmations to carriers that document all requirements and verify receipt.
• Support business through 100% adoption of systems, processes and procedures (i.e., communication protocol).
• Work closely with Enterprise Operations Associate to ensure compliance with established requirements (i.e., auto tracking acceptance).
• Proactively identify and communicate ways company can continuously improve its operations.
• Additional duties and projects as assigned.