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Form of workJob Description
Scope • Provide high quality personal care and ancillary services (housekeeping, dietary, activities) to residents in assisted living/housing environments. • Communicate with staff, residents, family members, and visitors.• Work closely with other departments, including volunteers. • Utilize communication and technology equipment as needed.Knute Nelson ValuesChristian Heritage We believe that our Christian heritage is an integral part of the care we provide.Valuing People We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.Customer-Focused Excellence We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.Community Engagement We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.Stewardship We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.Competencies• Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of organizational responsibility, confidentiality and commitment of service.• Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.Education and Experience Required• A Minnesota nursing assistant certification is preferred and may be required for some levels of assisted living. • Experience providing person-directed care in long-term care, home care or assisted living settings is preferred. • Critical thinking, interpersonal effectiveness and teamwork skills are required.• Requires exceptional customer services skills and the ability to work calmly and effectively with the elderly. • Required to complete assigned online education modules within designated timeframes and additional memory loss training.• Must complete and pass a state required background study.• Able to physically perform the duties required by the position.• Able to read, write and speak English well enough to communicate with staff, residents and visitors. Key Responsibilities• Provide residents individualized, direct care with activities of daily living which may include some or all of the following: showering, bathing, grooming, dressing, oral care, toileting, transferring, fingernail cares and foot cares. • Perform medication administration, care attendant and other delegated nursing procedures. • Take and record temperature, weights, blood pressure, pulse and respiration as instructed and communicate any changes or concerns to the nurse. • Observe residents closely, identifying changing needs and conditions at first indication, and reports immediately to nursing as appropriate. • Maintain an environment that achieves high quality care (physical, mental, emotional, social and spiritual) of residents and maintain their independence and dignity to the highest degree possible within the Knute Nelson continuum. • Collaborate with the wellness program by embracing all the dimensions of wellness (spiritual, intellectual, physical, vocational, emotional, social, etc.) and providing hands on assistance when needed.• Assist, supervise and/or prepare meals for residents as required for each shift while following proper infection control guidelines. • Encourage resident in meal process and maintain flexibility in resident likes and dislikes. • Maintain an attractive, comfortable, and clean home in an environment consistent with regulations and established policies and procedures and best practices. • Assist residents as needed to wash, fold and sort residents' personal laundry; supports residents in self-care and provide assistance to ensure residents' personal laundry is maintained in quality condition. • Maintain effective communication systems with all customers. • Provide answers to questions and provide assistance to visitors of the housing division.• Welcome and greet new residents, families and friends. • Ensure that resident's room is ready for receiving the resident. • Participate in the orientation of the new resident and family members/friends to the housing environment. • Help residents feel comfortable and welcomed. • Consistently work with all team members, led by resident and family preference to meet the needs and desires of all residents. • Promote activities that help residents achieve “their best day”, filled with a wide variety of meaningful relationships and activities. • Assist residents with activities of their choice including, group, individual or one on one activities. • Take residents outdoors, or out in the facility community. • Participate in special events. • Maintain a working knowledge of Knute Nelson and its programs, services and sites.• Maintain all required documentation in accordance with regulations and established clinical best practices. • Participate and assist with evacuation procedures in case of fire, disaster or other occurrences requiring the tenant be moved. • Practice proper body mechanics and includes safe practices into all job duties. • Assist in special projects as needed. • Practice infection control procedures. • Assist in maintaining stock supplies. • May assist staff with event preparation and clean-up. • The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.Other DetailsExemption Status: Hourly Non-ExemptDirect Reports: NoneLeadership Received: Director of OperationsDepartment: NursingDivision: Autumn Cottages
