Career Coach Lead

Overview
Salary $53,000 year
Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Career Coach Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team!
Scope of Position: The Career Coach Lead will provide leadership to the PATH Career Coaches and support program participants to successfully participate in program activities and achieve employability goals.
Responsibilities
Essential Functions:

• Help to ensure that positive outcomes and program goals are met as required by contract
• Supervise activities and conduct performance evaluations for Career Coaches
• Utilize a coaching approach to build collaborative, trusted relationships with participants and staff
• Assist with participant coaching and case management as needed
• Perform case reviews to ensure that required documentation is maintained, Career Coaches are adhering to program policies, and participants are complying with their participation requirements
• Evaluate and approve participant requests for supportive services
• Document all participant contacts in case notes
• Attend partner and provider meetings
• Act as liaison and maintain collaborative relationships with Department of Health and Human Services (DHHS) partners, and communicate with DHHS about participant case changes and questions
• Maintain a thorough knowledge of PATH program policies and procedures
• Meet regularly with Career Coaches to share best practices, reinforce coaching techniques and implement continuous improvement

Qualifications
Education and Experience Requirements:

• Thorough knowledge of PATH policies is preferred
• Experience working with PATH participants or other workforce development program participants and/or public assistance recipients
• Excellent leadership and communication skills, both written and verbal
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Customer service experience preferred
• Knowledge of and competency in using Microsoft Office programs including Excel, Word, Outlook and SharePoint
• Bachelor's degree preferred
• Staff providing Career Coaching must obtain the Career Development Facilitator (CDF) certificate within one year of hire