Address
Form of work
SalaryThe Career Advisors support visitor requests by answering the phone and interacting face to face, by email, live chat, or social media. Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff-assisted resources such as workshops, to help the customer get a job, keep a job, or get a better job.
- Manages customers in their career exploration, including:
o Actively listen to determine customers’ employment-related wants and needs
o Identifying skills and abilities
o Evaluating their past work experience, as it relates to current goals.
- Conducting thorough assessments to identify customers’ strengths and address challenges.
- Collaborate to establish short and long-term employment and career goals.
- Leverage external and system resources to achieve the most effective outcomes.
- Advocates for the customer and provides other resources and contacts when Workforce Solutions cannot meet the customer’s needs.
- Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals.
- Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
- Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
- Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research.
SKILLS:
- Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level.
- Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers and learn new software.
- Works well in teams, with customers and other staff (flexible, congenial, and adaptable)
- Experience assessing customers’ work experience, education/interests, and career goals.
- Comfortable discussing potential challenges to securing employment and providing professional advice and referrals.
- Able to read, understand, and apply policies and procedures.
- Able to effectively prioritize tasks, manage time, and stay organized.
- Experience with career management strategies and job search processes
- Strong functional knowledge of business career paths
- Design training materials, career development programs and workshops
- Solicit and maintain relationships with potential employers to develop employment opportunities for customers.
- Utilize strong advising skills to critique customers’ resumes, as well as provide interviewing tips, and job search strategies.
Experience
Required- 1 year(s): 1 year related experience.
Education
Required- High School or better
Skills
Required- Written Communication
- Friendliness
- Documentation
- Customer Service
- Creative Thinking
- Business Acumen
- Communication
- Client Support
- Advising
- Active Listening
- Diplomacy & Tact
Behaviors
Preferred- Functional Expert: Considered a thought leader on a subject
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
