Care Coordinator Assistant

Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California’s Central Coast. With 24/7 emergency care comprehensive care in cardiac orthopedics oncology women’s and children’s services we continue to lead the region in medical innovation and excellence in healthcare. Comprehensive CareDominican offers emergency services and is a Certified Stroke Center and Chest Pain Center. Dominican’s services include the only comprehensive Cancer Center in Santa Cruz County a Total Joint Replacement program and advanced neurological and endoscopic services. Dominican regularly receives ‘A’ grades for hospital safety from Leapfrog Group and has received national recognition for superior patient safety cardiac care and stroke treatment from Healthgrades a leading provider of comprehensive information about physicians and hospitals.As Santa Cruz County’s heart attack (STEMI) receiving center Dominican Hospital provides cutting edge cardiac care. The hospital’s heart attack treatment times consistently beat the national average and the hospital offers two cardiac catheterization labs available 24 hours a day 7 days a week. Groundbreaking cardiac procedures at Dominican include the Transcatheter Aortic Valve Replacement (TAVR) procedure which allows for heart valve replacement without opening a patient’s chest.Dominican Hospital has forged significant partnerships with area hospitals to bring exceptional care to Santa Cruz County. The hospital offers a level III Neonatal Intensive Care Unit (NICU) through a partnership with Lucile Packard Children’s Hospital Stanford. Neurosurgery at Dominican is also offered through a partnership with Stanford Health Care.

The Care Coordinator Assistant provides clerical secretarial and administrative support for the Care Coordination department. Under the direction and supervision of the licensed staff the Care Coordination Assistant preforms the following activities and processes:

• Post-acute care coordination (SHF HHC DME Hospice etc.)
• Revenue related activities (authorizations certifications and payer communications)
• Stocking and monitoring office supplies, and equipment and maintaining accurate and complete departmental records.
• This position may function as the point of contact for the department and is responsible for the professional and timely response to calls messages and the forwarding of communications to the responsible party.
• The Care Coordinator Assistant may be assigned other duties within the scope of the role including but not limited to scheduling, faxing, auditing transcribing, filing, delivering, sorting, editing tracking and correlating the departments documentation records and forms.
• This positions emphasis will be on optimizing the licensed staffs productivity by providing clerical support, managing confidential patient information, and ensuring the compliant and accurate management of departmental records and communications.
• The Care Coordination Assistant performs these duties according to applicable hospital policies standards of practice and Federal and State regulations.

Minimum Qualifications:  

• Two years of vocational training, medical office experience or relevant work experience.
• Demonstrated experience in Microsoft Office, typing, and computer data entry.
• Excellent customer service and presentation skills.
• Strong interpersonal and written communication skills.
• Demonstrated ability to apply analytical and problem solving.
• Demonstrated ability to manage multiple tasks or projects effectively.
• Ability to work independently as needed with a high degree of detail orientation.
• Ability to work efficiently in a fast-paced environment with changing priorities.

Preferred Qualifications:  

• Associates Degree