Card Services Manager

Greater Iowa Credit Union is currently seeking a Card Services Manager to manage the overall activity of Card Services by planning, organizing, and directing the day to day and strategic activities. This position will also oversee overall card product performance and make recommendations to ensure strategic growth goals are met. This includes but is not limited to obtaining and interpreting reports, interfacing with vendors, observing and reporting regularly on status of the card portfolio, and making recommendations for improving overall results.

Location: 1509 Baltimore Drive, Ames, IA 50010

Hours: Monday - Friday 8am to 5pm

Essential Functions & Responsibilities:

• Leads the development and implementation of strategy to support profitability, including service and sales delivery of credit, debit and ATM card programs.
• Oversees Cards Department daily operational functions including monitoring risk, ensuring accurate reporting, performance coaching and ongoing training.
• Acts as subject matter expert on cards/payments. Manages multiple vendor relationships. Collaborates with other credit union departments to resolve issues. Recommends and implements procedural changes as needed.
• Review credit applications and recommend revisions to underwriting standards as needed to maintain organizational risk and meet growth goals.
• Conduct regular review of market trends and competitor analysis.
• Foster a team environment conducive to member satisfaction, as well as employee achievement and fulfillment.
• Performs other duties as assigned.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills
1. Strong knowledge of financial, economic, and accounting concepts and practices.
2. Ability to work effectively, accurately, and efficiently, with a high degree of attention to detail while handling multiple responsibilities.
3. Ability to use discretion in decision making and sound judgement in problem solving.
4. Excellent interpersonal and communication skills, including listening, written and verbal skills.
5. Proficient computer and typing skills, with intermediate knowledge of Microsoft Office.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment
Clean, well lit, comfortable environment. Quiet to moderate noise environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.