Car Wash Assistant Team Leader

Sunny’s Car Wash Assistant Team Leader

Description:

Embark on a fulfilling career journey with Sunny's Car Wash as a full-time Assistant Team Leader. Become an integral part of our success story by leveraging your influence to shape business strategies and ensure seamless day-to-day operations. Your commitment to training and coaching will cultivate a high-performing team dedicated to delivering an exceptional guest experience. As a beacon of leadership, you will not only achieve sales goals but also establish operational excellence as the standard. Join us in embodying our values of friendliness, service-driven teamwork, and contributing to the well-being of the Davis community and our environment.

Position Overview:

As an Assistant Team Leader, you will collaborate closely with the Store Leader to hire and train new team members, coordinate daily workflow, and provide direction and support to the team. Your role involves overseeing Team Members, ensuring adherence to company policies, monitoring store performance, and addressing guest inquiries to ensure complete satisfaction. Utilize your sales expertise to guide the team and maintain accurate cash accountability at POS stations. Embrace flexibility in working various hours, weekends, and holidays while upholding the highest standards of guest service.

Key Responsibilities:

• Collaborate with the Store Leader in hiring and training new Team Members.
• Coordinate daily workflow, providing direction and support to the team.
• Assist in employment actions following company policies.
• Monitor store performance, identifying opportunities for increased productivity.
• Address guest inquiries ensuring full guest satisfaction.
• Ensure the proper use of sales techniques within the team.
• Maintain accurate cash accountability at POS stations.
• Perform assigned duties as needed.

Essential Qualifications:

• Showcase strong leadership and communication skills.
• Demonstrate excellent guest service abilities.
• Possess accurate reading, counting, and writing skills.
• Availability to work various hours, weekends, and holidays.
• Maintain a clean and presentable appearance as per dress and grooming standards.
• Ability to assign and delegate tasks.
• High school diploma or equivalent preferred.
• Ability to stand for prolonged periods and lift up to 30 pounds.

Competencies:

• Planning & Organizing: Drive memberships through maximizing Car Wash volume and building guest loyalty.
• Business Acumen: Contribute to the store's financial success through strategic decision-making.
• Inspiring Others: Motivate and inspire the team to achieve personal and store goals.
• Execution: Communicate and enforce Sunny’s Car Wash standards.
• Delegation & Empowerment: Set clear expectations, involve others in planning, and hold team members accountable.
• Selecting Talent: Prioritize recruiting and hiring strong talent.
• Building Talent: Develop the team for outstanding service and future growth.
• Coaching: Provide ongoing performance feedback through coaching and development plans.
• Decision Making: Actively seek data for well-informed decisions to improve results.

Pay/Benefits Information:

• $20 per hour + performance incentives.
• Subject to eligibility requirements, team members may receive health care benefits, 401(k) retirement benefits, paid time off, holiday pay, and paid sick leave.
• Opportunities for growth within the company.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• Do you have reliable means of transportation to arrive to the job site consistently and in a timely manner?
• What interests you most about this position and our company?
• Give an example of a time when you had to work collaboratively with a team to achieve a goal. What was your role and contribution?
• Describe a time in your life you received exceptional customer service? What made it exceptional? (this is from your perspective as the customer)
• Can you provide an example of a challenging customer service situation you've encountered in the past and how you resolved it?

Work Location: In person