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SalaryAftercare Customer Service Attendant (CSA)
#MoreThanWashingCars
Are you looking for a stimulating work environment at a company that cares about you and values your growth & development?
What to Expect:
- Learn & Consistently Apply our Detail Process
- Work on Vehicles as part of a 2-Person Team
- Become Trained to Professionally Greet/Send-off Customers
- Get In-depth Training on Various Tools & Equipment
- Manage Inventory (e.g. Towels, Chemicals, Spray Bottles, etc.)
- Cleaning of Workspace, Building, Carts, Trash Cans, etc.
- Prepare for Your Future by Understanding & Adhering to Professional Policies
- Demonstrate Compassion and Care by Performing our Safety Protocol
- Responsibly Arrive Early to Shifts, Trainings, Commitments, etc.
- Hours Provided in ALL Seasons
- Constantly Active and on Your Feet (8-12hrs/day)
To Find Out if This is a Good Fit for you,
Apply and Learn More About Our Company in the Next Step of the Hiring Process!
Benefits at Breeze Thru Car Wash:
- Paid Time off & Paid Sick Leave
- Professional and Friendly Team
- Clear Path for Raises
- Travel Opportunities
- Career Pathways
- Free Car Washes
- Learn Life Skills
- 401(k) matching
- Health, Vison & Dental insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Performs all site opening and closing procedures, including daily maintenance, and examining/activating equipment. May also prepare the site for business during inclement weather (e.g. shovel snow).
- Assists and directs customers to the correct location while loading into the aftercare bay.
- Orchestrates the customer experience and ensures the smooth delivery of aftercare services in alignment with documented service procedures and BTCW values.
- Cleans the interiors of customers cars, including windows, hard surface wipe down, vacuuming, mat cleaning, and tire shine.
- Performs general site maintenance to uphold a tidy appearance such as cleaning, grounds/landscape care, and waste management as well as maintenance and cleaning of separator equipment.
- Upholds the BTCW brand appearance standards including personal hygiene and cleanliness of uniform.
- Manages customer relationships using the L.A.S.T. model (Listen, Ask, Solve, Thank.)
- Upholds company values at all times.
- Upholds all company policies.
- Participates in all assigned training and applies training consistently and correctly.
- Memorizes, understands, and applies the BTCW Quality Policy.
- Other duties as assigned
Physical and Mental Demands:
- Stand up to 98% of the time
- Walk up to 85% of the time
- Bend up to 80% of the time
- Lift 15-50 lb. up to 5% of the time
- Sit up to 2% of the time
- Climb and balance up to a height of 30 ft 10% of the time
- Speak and listen
- Full mobility of extremities
- Stoop, kneel, crouch, or crawl
- Uphold company values at all times
- Uphold company policies
- Apply training consistently and correctly
- Memorize and understand our Organizational Identity
Skills and Abilities:
- Problem solving
- Coachable
- Multi-Tasking
- Critical thinking
- Equipment awareness
- Effective communication – the ability to speak clearly, listen, and follow instructions
- Adaptable to technology and able to pick up new technology quickly
- Able to use inhouse computer systems and tablets
Role Requirements:
Must be at least 16 years old
Must uphold our appearance policy. Review the policy before applying here:
https://breezethrucarwash.com/appearance-policy/
