Cannabis Dispensary and Retail Sales Associate

Job brief

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.

Job Description

Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products, and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance to high standards.

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer's needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered
• Process POS (point of sale) purchases
• Cross-sell products
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures

Requirements and skills:

• Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person