Canadian French Speaking, Entry-Level, Customer Service Rep

Immediate opportunities for Canadian French-speaking Quebecois, entry-level, Customer Service Reps in Duluth/Lawrenceville, GA area for a call center, up to $17/hr., plus benefits and perks. Qualified candidates, please submit resumes to [email protected] for consideration. Thank you.
Fully remote after 2 weeks of training. At least 1 week in the office
Mon-Fri 9 AM-5 PM, EST
REQUIREMENTS:
MUST be fluent in Canadian French
High school diploma or equivalent; college education is a plus.
Previous experience in Customer Service or a call center environment is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to handle stressful situations with patience and professionalism.
You will be responsible for providing exceptional Customer Service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction. This role requires strong communication skills, empathy, and the ability to navigate computer systems efficiently.
Key Responsibilities:
Customer Interaction:
Handle inbound and outbound calls from customers professionally and courteously.
Provide accurate and relevant information to address customer inquiries and concerns.
Assist customers with product or service-related questions and issues.
Problem Resolution:
Identify and analyze customer needs to effectively resolve issues.
Work collaboratively with other departments to escalate and resolve complex problems.
Follow established procedures and guidelines to ensure consistent service quality.
Documentation and Record Keeping:
Maintain detailed and accurate records of customer interactions, transactions, and inquiries.
Update customer information in the database as needed.
Product Knowledge:
Stay informed about the company's products, services, and policies to provide accurate information to customers.
Continuously update knowledge of industry trends and changes.
Quality Assurance:
Adhere to quality standards and service level agreements.
Participate in training sessions and quality assurance programs to enhance performance.
Communication and Teamwork:
Collaborate with team members and other departments to share information and improve overall Customer Service.
Communicate effectively with supervisors and managers regarding customer feedback and recurring issues.
Adherence to Policies and Procedures:
Follow company policies and procedures to ensure compliance with regulations and standards.
Adhere to call center scripts and guidelines to maintain consistency in customer interactions.
Time Management:
Efficiently manage call volume and handle multiple tasks simultaneously.
Meet or exceed performance metrics such as average handling time and customer satisfaction scores.